I asked that the wipers be checked as I thought one was partially tore. This was not checked and I know Fawaz didn’t do the inspection but I feel like I was not listened to with this. I had to call back to have this issue addressed and my husband picked up and paid for new wipers from you all later in the day to put on ourselves. We are a 45 minute drive away so it’s not very convenient to make a return trip. Had the inspection been done properly and my concerns addressed this could have been avoided.
2/5/2026
John W. VERIFIED CUSTOMER
1. I waited over 5 minutes for a service advisor to show while I saw numerous employees chatting , texting ,etc as I entered and waited.
2. The supervisor did not verify the number to text messages to. My husband forwarded the messages from our home in Smithville. I informed the service advisor several times but itt was not corrected while I was at your service center.
3. My dash board was not put to the setting I had. I understand to do the service they had to look into programs , but it should be put back to the customers setting so the customer is not surprised as they drive into the busy traffic in your area. Will need to review the book and get the setting I enjoy back.
Other than those 3 items the service was good.
2/5/2026
John N. VERIFIED CUSTOMER
My advisor was very thorough, explained everything iten to me. Kept me informed as work was done
2/5/2026
Sharon B. VERIFIED CUSTOMER
I specifically requested that the wipers be checked because one was partially torn at the end. It was still that way when I left indicating no one checked my request. I had to call back and address the issue and my husband had to go back and purchase renew wiper blades for us to install.
2/5/2026
Willis R. VERIFIED CUSTOMER
Super nice and helpful
2/5/2026
David T. VERIFIED CUSTOMER
Kandyse did an excellent job. If the service from the shop had been as good I would be happy. I was told that the original tires on a five year old Avalon with 41,000 miles were dry rotted. Is that Toyota standards? Either the regular service I got a few weeks ago was flawed or the work done today was. Could it have been both? Check the service records.
2/4/2026
Rasha A. VERIFIED CUSTOMER
Every single time I come ask for Fawaz and he explain why we need to change something very simple and fast
2/4/2026
Amy M. VERIFIED CUSTOMER
Brittney Turner’s customer service is excellent. My experience so far, with Toyota of Murfreesboro has been great. I travel with my job and I’m happy with my purchase and the service Toyota provides!
2/4/2026
Mike P. VERIFIED CUSTOMER
Fawaz is the best.
2/4/2026
Christopher M. VERIFIED CUSTOMER
Paul was great. Very friendly, personable. Hopefully he’s my Service Advisor again.
2/4/2026
Andy S. VERIFIED CUSTOMER
Great service advisor and department.
2/4/2026
Donnie M. VERIFIED CUSTOMER
Fawaz was very courteous and knowledgeable. Two thumbs up!
2/4/2026
Ann Marie. VERIFIED CUSTOMER
Toyota of Murfreesboro and Brittney are the BEST!!!!!!!!!!
2/4/2026
Wallace M. VERIFIED CUSTOMER
Couldn't use the so called customer appreciation discount. Why proffer something can't use? Wally
2/3/2026
Kim C. VERIFIED CUSTOMER
Thank you for fixing right front passenger seat too.
2/3/2026
Komai P. VERIFIED CUSTOMER
Very good
2/3/2026
Freddie B. VERIFIED CUSTOMER
Fantastic!!! Your guys are the best!
2/3/2026
Clark P. VERIFIED CUSTOMER
Great job!
2/3/2026
Jacirah C. VERIFIED CUSTOMER
Always a pleasure to be serviced by Marie Blank. She took care of me and my vehicle. I appreciate the hospitality, customer service and management.