Suntrup Nissan Auto Repair Service

When I take my car for service early in the morning, I expect service that day. It took not only two days, but until mid morning the third day. The last time my car had service, I did not get prompt service. I think the car has been repaired, but the cost of the repairs was super high.

Thank you so much for your service. I like the way you keep updating me while working on my car

Ryan warned me it may be a couple of hours for my car, as it was a high volume day but it was finished in 1 hour. Strong work!!

Christian Moore is such an amazing, kind, appreciative and informative service advisor, if it wasn't for Mr. Moore I would have no idea on how to proceed with my vehicle and it's repairs, he advised me and walked me through the entire process with the utmost of patience to help get me back on the road in a very safe and timely manner. If anyone were to ever ask me where to get their car fixed or serviced, I would tell them to see Christian Moore at Suntrup Nissan. He always takes care of all my automotive needs to thank you so much Mr. Christian Moore, I am very happy to know that I have a place that I can feel welcomed and not judged to have my car serviced. Thank you

Great experience, job well done

I bought my car from suntrup Nissan almost 10 years ago now and since then I have had nothing but good experiences in the service department with the exception of my appointment this week. I went in for a windshield replacement and the first problem was that the man who was getting me set up didn’t even know if they had the parts for it or if the windshield company was going to be there that day which confused me. I set this oppointment up 2 weeks prior. Secondly, why was it so hard to get a hold of someone in the service department? After several calls and a voicemail to figure out when my car would be done I had to resort to recruiting Todd in the sales department to help me. It seems like my car got forgotten about since you all had it for 10 hours and no one was calling me or texting me with updates. By the time it was done I had a baby to put to bed and no way to even go get the car. I was glad it was able to be delivered but I still had not heard from anyone in the service department and had to reach out to Todd again to ask about what to do with the new windshield since there was tape on it. I am super dissapointed in this appointment and hope that the service department can work on their communication in the future so this does not happen again. Thank you.

Christian was absolutely awesome! He definitely is knowledgeable and cares for the customer. Thank you Christian

Everyone was great to work with. Even your VE crew who made sure that Nissan was notified when I dropped my car off in their lot and let drop by accident. The communication was obviously effective internally but also with me. My car was repaired same day and that was very helpful since being without a car is very inconvenient. Thank you for a great experience

David was polite and informative. Service was very good so a good experience.

Ryan is excellent!!

He was very helpful.He let me know that I needed tires before I got stuck on the road somewhere.My experiences have always been good there.

David was beyond helpful!! He kept me updated on the progress of the service and went above and beuond to make sure my service was covered by the warantee we purchased. He was excellent!!

Great job per usual

everyone has been knowledgeable and very helpful.

Ryan was very personable, helpful and certainly contributed to making my experience a pleasant one. Ryan is a wonderful representative for Suntrup. Ryan, thank you for a job well done.

Christian was very friendly and answered all of my questions. Typically, I don’t enjoy the car service process because the service advisors always seem kind of grouchy. No offense. But Christian was very polite and greeted me promptly and answered all of my questions and was also very nice to me on the phone

Fast service everyone was very nice.

The service was great thank you

Christian keep my wife Linda and I in the loop through out the service. Brian M

Everything was good, thank you Bill.