Wondries Toyota Auto Repair Service

I really liked Mr Jerry : that’s old fashion good manners with up-to-date knowledge makes great service. Well done Jerry !

Thanks for all your help, Kanika.

Thank you ????

Very good service

X

Todd is always so professional and helpful!

Perfet i lik

Agreed with my request to just fix the flat tire even I had signed the document with confirmation of the cost. After half hour, agent told me they can’t do it just because liability. Waste my time! If it can be clear at the beginning, I won’t have this argument. I may write the negative comment to this place and won’t be back to get the service in here.

Danny was very professional and helpful.

I was very satisfied with the service and with Emilio assistance.

No comment

Gordon li was very helpful, he explained to me, what the mechanics found on my car, and showed me the pictures of the problem parts and the time it should take and of course the price. Since he has to order a part for the car window we agree to have the mechanics repair one part and then repair the other part when I come back next week. Gordon Li was very helpful working with me.

As always Gordon excellence as Customer Service Rep

Gordon Li is a very nice and warm adviser. Very good experience.

Fast and great service

It was regular maintenance but originally I also wanted to see why the air cooling on the passenger side didn’t blow air out. After talking to the rep Danny, he told me the cost will be $250. After about 5 mins, I come back to the rep and tried to get some clarification about cost. I requested to cancel the diagnostics since I didn’t want to do it. He seems very unhappy about this and even said the “sh*t” word. It took unusually long time for a small maintenance like this. I believe the car was took away to work on at around 8:30 am, but I was waiting at the customer until 1:50 pm and didn’t get a notice or message. I walked up to the rep Danny and tried to get an update. I wanted to mention that he wasn’t helping a customer but rather chatting with someone while I was waiting for at least 5 mins, no acknowledgement while I was waiting. For what I see, I believe this is revenge on my cancellation of the early diagnostic services and tried to punish a customer with ignorance, intentionally have me waiting long time, very very bad customer service I encounter with him. I had to finally excuse myself and asked him for update. He said he called me but he lied and he never did. He showed some other additional services need my approval but I didn’t have a chance to look at it and he already denied them. I was so angry and asked why he denied all warnings and services suggestion for the repairs. He said I did! What kind of liar is this?! I didn’t even have a chance to look at it. All at all, it’s a bad day for me. The manager John is a kind person and I talked to him about this.

I made my appointment with Danny Llmaas and he was able to get me in on short notice. Super customer service. I am please with my new Toyota and the great care Toyota has showed me.

The service advisor pushed hard to sell me an $8,000 new transmission replacement, even though my 2019 Camry only has around 41k miles and the car was driving mostly normally with only occasional jumps. This upsell attempt was tied to a ‘free’ engine coolant replacement they offered, which felt like a tactic to build trust and then pressure me into major unnecessary work. The advisor initially called to say the car was ready for pickup. When we arrived and I asked for the service codes, he said they were still working on it. He became much less communicative than he was over the phone about the transmission replacement — it seemed like he knew we were questioning the recommendation. He appeared angry, was typing very loudly, was unresponsive to questions, and made us wait unnecessarily. This behavior reinforced the feeling of aggressive upselling. The overall experience caused significant stress and left me feeling taken advantage of. This is poor business practice. I have reported the matter to the California Bureau of Automotive Repair. I expect future service to focus strictly on the customer’s actual needs without aggressive upselling. Service advisor: Emilio Ruiz. Technician: Christopher Solis (who recommended the $8,000 transmission as well as Emilio telling me there was no other option other than to replace my transmission for my car for $8,000 when my mileage was under 41K. Thank

Daniel and the rest of the crew made me feel safe to leave my car to be worked on and seeing everyone with smiles and greeting people awesome team work

Mr. Ruiz made us feel at ease with his informative, helpful, and professional demeanor. We look forward to working with him for future servicing.