My appointment was at 7:30am and I was checked in by 7:45. I was advised the service would take about 2-2.5 hours so I decided to stay and wait at the dealership. My car service wasn’t complete until 11:45am. There was no communication to advise me that my appointment would take longer than the promised time. I definitely would not be going back to Wonderies Toyota.
10/19/2025
Manuel P. VERIFIED CUSTOMER
Great service, love to deal with Todd Tamaki
10/19/2025
ZHI QIANG. VERIFIED CUSTOMER
I recently visited your dealership for an oil change and routine maintenance. The service advisor informed me that it would cost over $300, and even the most basic service would be $230. While I was waiting, another customer mentioned that they had purchased a $300 maintenance package covering five services. When I asked the advisor about this package, they told me it was not applicable to my vehicle.
However, when I later went to another dealership of the same brand, I was immediately offered the exact same $300 maintenance package. This left me very confused and upset. I cannot understand why your service advisor would provide misleading or discriminatory information to customers. Such behavior damages customer trust and severely affects the dealership’s reputation.
10/19/2025
Tran P. VERIFIED CUSTOMER
I’m sorry to say this.
I was here today at 9:40AM to change my car battery, and then the guy that works here named Denny said that he has the car battery so that’s why I gave him my car. I waited till 1:30PM to ask him if my car ready yet, just for him to say no and he doesn’t have the battery. I asked him why he didn’t tell me sooner, just for him to say “Sorry I don’t have it, just wait a little bit longer.” And then I waited for another hour, he called me and I followed him, and then he started servicing others and ignored me when I was there first. He then said he’ll come back on Monday, that’s why I was very upset, I waited for my car and left my car there for hours and came back to check my at 3:40PM, just for him to say that my car isn’t ready. I’m sorry to say this but I’m very upset at y’all’s customer service. Have a nice day.
10/19/2025
Hector C. VERIFIED CUSTOMER
He meet all my needs and answered all my questioned in detail. Gave me confidence on the work being proformed.
10/19/2025
Adrianne Y. VERIFIED CUSTOMER
Todd is simply the BEST! He has been taking care is us for the last 20-39 years.
10/19/2025
Wenhua J. VERIFIED CUSTOMER
Good service attitude and friendly
10/19/2025
Adela M. VERIFIED CUSTOMER
He seemed very honest
10/19/2025
Christal L. VERIFIED CUSTOMER
Matthew was very friendly, professional and communicative. He delivered exceptional customer service, and was very helpful in navigating my third party maintenance plan
10/19/2025
Diana O. VERIFIED CUSTOMER
Gordon does an excellent job.
10/18/2025
James O. VERIFIED CUSTOMER
Nelson was great!
10/18/2025
Evelyn L. VERIFIED CUSTOMER
Thanks a lot
10/18/2025
Min C. VERIFIED CUSTOMER
Did not call to inform service was done
10/18/2025
Luciano J. VERIFIED CUSTOMER
Excellent
10/18/2025
Kendrick H. VERIFIED CUSTOMER
He did great
10/18/2025
Maja M. VERIFIED CUSTOMER
Todd was very friendly and very professional and efficient. Great experience.
10/18/2025
Lipmin W. VERIFIED CUSTOMER
Keep up the great work!
10/17/2025
Patrick E. VERIFIED CUSTOMER
My service with Toyota was exceptional I have been in for a routine oil change the staff and service people for excellent.
10/17/2025
Benjamin S. VERIFIED CUSTOMER
Can you explain further why we have to wait 10,000 miles before having an oil change just because the oil that you use is synthetic?
10/17/2025
Charlotte G. VERIFIED CUSTOMER
Matt was a pleasure who is a friendly, helpful professional! He made my first service experience at Wondries in Alhambra outstanding. I look forward to using Wondries in the future.