I took my car in for 2 different things only one was taking care of then I had to wait longer for the other thing
12/17/2022
Traci L. VERIFIED CUSTOMER
Wondries is the best and amazing great service always! You guys make us feel so special.
12/17/2022
Edward H. VERIFIED CUSTOMER
I originally came in after calling in and talking with someone to do a warranty exchange for one of my tires. After taking time off of work to drop the car off and then again to pick it up Todd informed me that they needed to order the exact tire not a like kind as originally told to me. Mind you that I had to call multiple times to check the status as no one called me to tell me that there was an issue or the car was ready. When I came back the next week once the tire came in I dropped the car off the night before. Again I received no call that my car was finished. When I called to check on the status I was put on hold and then was disconnected multiple times. Took continuous calling for them to tell me that it would be ready in five minutes. It was a simple tire exchange with appointment at 8:00 with my car dropped the night before and it took 3.5 hours to complete? The time I don't mind but the lack of communication I do. I have never been to wondries before as I usually went to thousand oaks toyota. It was a completely different experience than I am used to and although you are less then 2 miles from my house I don't know if it's worth the headache when I can take it near my work and get superior service.
12/17/2022
Jaime S. VERIFIED CUSTOMER
Ramon was awesome
12/17/2022
Barry L. VERIFIED CUSTOMER
Always have had great service here. No issues, will recommend.
12/17/2022
Annie Tran. VERIFIED CUSTOMER
Had the pleasure to work with Todd. He was quick, efficient, knowledgeable and extremely polite and friendly. Would come back and hope to partner up with him again!
12/17/2022
Rafael F. VERIFIED CUSTOMER
Emilio was great!
12/16/2022
Simson L. VERIFIED CUSTOMER
Not satisfied couldn’t fix my car alarm never going back to your place no result no nothing from you guys
12/16/2022
Huichun L. VERIFIED CUSTOMER
Excellent service
12/16/2022
Larry R. VERIFIED CUSTOMER
Ok
12/16/2022
Rodney P. VERIFIED CUSTOMER
Good job
12/16/2022
Eric T. VERIFIED CUSTOMER
Di Wu is very straightforward with my car’s needs, and he helps me make the right decisions about my car.
12/16/2022
Roger E. VERIFIED CUSTOMER
very attentive and kind
12/16/2022
Steven S. VERIFIED CUSTOMER
They did a good job, thorough and proficient. They let me know about certain recommendations and I like the tire tracker feature.
12/16/2022
Richard R. VERIFIED CUSTOMER
Great work
12/16/2022
Margie R. VERIFIED CUSTOMER
I have none ,I am completely satisfied
12/16/2022
Tom B. VERIFIED CUSTOMER
Purpose of my visit was to follow up on a recommenmmdation by Zuly from my previous service appointment. Zuly pulled up on her display the work that was done on my previous appointment. Noted that the brake pads were ready to be replaced. She asked if I had replaced the air filter and cabin filters as recommended and I had. Zulu made the visit pleasant and my FJ was completed on time. Thank you to all who cared for my FJ.
12/16/2022
Pragna S. VERIFIED CUSTOMER
Waste of time
12/16/2022
Graciela S. VERIFIED CUSTOMER
I knew there was a leak, I just didn’t know what or where.
Took my car in November to check leak and maintenance.
They said they couldn’t find a leak, said they checked twice.
I was told to take it back if it continues.
I took it back after five weeks still leaking, this time I knew it was coolent fluid leaking.
Sill couldn’t find, so they decided to do a pressure test, found it was a Radiator hose leaking. They didn’t have the part, so I had to bring my car back for a third time.
If they had done a pressure test to begin with, which I don’t understand why they didn’t, it baffles me.Having to take my car in three times was a big inconvenience.
If everyone has to take their car in three times, there’s a problem.
Grace Santoscoy
12/15/2022
Suzanne A. VERIFIED CUSTOMER
He was good to inform me of my low battery. I'm glad it got replaced.