Service representative could have communicated with me the problem that the service technician was having with the cars battery and what was being done. There was no communication as to how long the process had been going on. I did not receive any updates on the car until 3 hours later. I waited 4 1/2 hours to find out that the problem with the battery had not been resolved and was told to wait longer. I could not wait any longer and was late for work because of this. I had to take my car with the battery issue to work because the problem was unresolved.
7/15/2025
Deborah D. VERIFIED CUSTOMER
Received best Service, Gordon made the experience great
7/15/2025
Jose H. VERIFIED CUSTOMER
Good communication! I asked her to check on something and she told me mechanics to check! 10/10 service
7/15/2025
Joey V. VERIFIED CUSTOMER
Great service advisor
7/14/2025
Jaime G. VERIFIED CUSTOMER
As Always Di Wu attention was cordial and with clear explanation about the service require for my vehicle
Te delivery time was within the time promise at the writing
Thank you
7/14/2025
Andy L. VERIFIED CUSTOMER
My car still won’t lock hours later! It says the service is still being completed!
7/13/2025
Luz P. VERIFIED CUSTOMER
Great
7/13/2025
Robert H. VERIFIED CUSTOMER
Todd came right out to greet me and take of my service and kept me abreast of all that was happening to my car!!
7/13/2025
Leng T. VERIFIED CUSTOMER
No comments
7/13/2025
Douglas M. VERIFIED CUSTOMER
They still a flash light for my car . The customer service by Di wu was excellent but really upset for that . I’ll be there tomorrow or Monday to cancel my contract for future service .(Toyota care )
7/13/2025
Ruben S. VERIFIED CUSTOMER
Thanks job well done,
7/13/2025
Mario A. VERIFIED CUSTOMER
Good attention
7/13/2025
Melissa Y. VERIFIED CUSTOMER
Todd has been a reliable professional to ensure my vehicle is safe and running smoothly. I can put my full trust in Todd.
7/13/2025
Kenneth C. VERIFIED CUSTOMER
Already relayed to John Kang, Manager. In the History tab, it populated a 12/7/25 date but the day of service was July 12, 2025. He took a photo of this from my phone screen. Also, asked for a revised report due to price change but did not come through, perhaps staff is not familiar with how to revise and resend from your new program. Noticed when I brought up these issues to two of your service advisors, one said ok once to one issue and ok again to second issue(his expression was like in one ear out the other),probably better to state he will note it and forward accordingly to troubleshoot. The other advisor I had to tell him to please report it so info will match. When I picked up car I asked to speak with manager so it can be properly noted, just trying to help your business improve, be consistent with info. and note any info popping up when not suppose to so customers don’t get confused. Thank you.
7/13/2025
Meycy A. VERIFIED CUSTOMER
Kanika was professional with a great personality. My service was finished 15 min early and the total estimate was spot on 10/10 would recommend
7/12/2025
Joseph H. VERIFIED CUSTOMER
It was my first service with Wondries. Everything was simple and quick. Kanika was very friendly and communicated well. Thank you.
7/12/2025
Mike K. VERIFIED CUSTOMER
Great service from Oscar!
7/12/2025
Siu F. VERIFIED CUSTOMER
I love Gordon Li services, thank very much for his help.