I did not upset Mr. Wu’s services today from 1-5:30 pm. I understood it’s a very busy day. I walked in and asked to do only oil changed today and got informed when checking in it will be about before 5 pm. I had been approached from the sales team to consider to trade in my RAV4 for new one so they will check and evaluate how much they could offer me. It’s great. They took my checking in paper and didn’t came back until 5 pm. I still didn’t see my car parked to pick up. I walked so many times to check with Mr. Wu but he always had a cclient with him. I was so frustrated why your company lack of communication between division of sales and services. I got lost when I got in both and you guys were so busy and forgot about me. I finally paid for old changed and bring ticket out to pick up my car. That’s another waiting so long. Other client came after me, he got his car and left but I had to continue waiting. I am very disappointed for doing oil changed here today I better do at other oil change services. It would be faster and no stresses. Thank for listening!
8/30/2025
William R. VERIFIED CUSTOMER
5 hour wait for a oil change with appointment
8/30/2025
Tomasa R. VERIFIED CUSTOMER
He was very helpful, made everything easy and explained everything so well.
8/30/2025
Sunny Y. VERIFIED CUSTOMER
Excellent service and repairs.
8/29/2025
Harold L. VERIFIED CUSTOMER
You need to provide a printed
statement of items needing attention.
Text is unreadable.
8/29/2025
Michael C. VERIFIED CUSTOMER
Good and fast
8/29/2025
Jeremy D. VERIFIED CUSTOMER
Nelson is so reliable and has always been there for me with all my car servicing needs.
8/29/2025
Kenny T. VERIFIED CUSTOMER
Good services
8/29/2025
Marivaldi B. VERIFIED CUSTOMER
Excellent service
8/29/2025
Derek K. VERIFIED CUSTOMER
As always, Todd provides excellent service and keeps me fully informed about any issues regarding my vehicle. He is very knowledgeable and personable. I would recommend him to any of my friends and family.
8/29/2025
Jose B. VERIFIED CUSTOMER
EXCELLENT SERVICE AND GORDON ALWAYS GOES ABOVE AND BEYOND!
8/28/2025
Susan A. VERIFIED CUSTOMER
Kanika is very personable, knowledgeable, and an overall great representative of the Wondries Toyota family.
8/28/2025
Robert Y. VERIFIED CUSTOMER
Tod Tamaki is the best service manager - efficient responsive and knowledgeable!
8/28/2025
Stephen Dudro. VERIFIED CUSTOMER
Most horrific service experience of my life. I lost days of my life for a simple flat tire and oil change. There are so many elements it’s hard to even know where to begin. In a nutshell: when I finally convinced the service guys that I had a flat tire, and located it for them (they were insisting there was no flat) it still took an hour and a half for to them to patch a screw hole and recalibrate. I dropped my truck off on Monday, which took an hour just to drop it off. Then spent 3 hours there today. The horror began with my last service visit which resulted in a missing oil cap (had to replace), an oil leak (had to take back and have it redone), and a missing lugnut lock. This I only noticed when I got a flat tire over the weekend. Thank god I didn’t get a flat in the wilderness only to realize that whoever rotated my tires last had neglected to return my lugnut lock (it has still not been returned by the way and I purchased a new one for myself on Amazon). After all of this, you people still charged me 35 bucks for the tire patch. Needless to say, I will avoid Wondries Toyota at all costs in the future.
8/28/2025
Monica T. VERIFIED CUSTOMER
Todd Tamaki has been servicing our vehicles since the 1990s. Todd is knowledgeable, professional, and trustworthy. In fact, we take our business to Wondries because Todd is there. Thank you, Todd , for your outstanding customer service!
8/28/2025
Richard W. VERIFIED CUSTOMER
excellent service thks
8/28/2025
Albert L. VERIFIED CUSTOMER
Your AI reservation is dumb , ineffective and hard to manipulate
8/28/2025
Thanh N. VERIFIED CUSTOMER
Had an appointment arrived early at about 815. Took 5 hours to complete a simple oil change and tire rotation.
Lack of communication and no way for customers to easily ask questions is a disappointment to say the least.