Micah and Ian are both exceptional along with your entire service staff. I tell people all the time that Metro’s service department is the absolute best and I would keep buying/leasing a Lexus for that reason alone. Thanks to everyone in service that makes the whole experience so amazing!
2/14/2025
The Elyria. VERIFIED CUSTOMER
The Assistant Service Manager had to wait more than 25 minutes to get an answer about whether the tire was covered by insurance. He was very apologetic and kept me informed.
2/14/2025
Jan B. VERIFIED CUSTOMER
Travis was polite, friendly, efficient and helpful!
2/14/2025
John F. VERIFIED CUSTOMER
Did everything they said they would . I had a couple requests !
2/14/2025
Kathleen P. VERIFIED CUSTOMER
Travis was very helpful and he kept me informed on the status of my car.
2/14/2025
Magdaline F. VERIFIED CUSTOMER
Great service as always. Thank you !!
2/14/2025
Tommy S. VERIFIED CUSTOMER
She was very helpful, she walk me through everything and other easy payments plan..
2/13/2025
Frederick V. VERIFIED CUSTOMER
Truly excellent service
2/13/2025
United T. VERIFIED CUSTOMER
Thanks
2/13/2025
Luz A. VERIFIED CUSTOMER
Paul is always very nice and professional. I appreciate his honest feedback.
2/13/2025
Anthony Z. VERIFIED CUSTOMER
Cassie was great
2/13/2025
Michael S. VERIFIED CUSTOMER
Jeff did a great job explaining all my options.
2/13/2025
Gerhard G. VERIFIED CUSTOMER
All good.
2/13/2025
Gregory C. VERIFIED CUSTOMER
Please check with Lexus Roadside assistance. I was in need of assistance and every time I called, it went through and then I was disconnected by the agent. Very disappointed. Please advise when resolved. Thank you
2/13/2025
Chris B. VERIFIED CUSTOMER
I was charged for a piece that fell off a brand new car. Not happy about that.
2/13/2025
Diane G. VERIFIED CUSTOMER
As always the service was excellent. Both at drop off and pick up all of the people who spoke with me, took care of me, answered questions etc did a wonderful job and were very professional. My past four cars have all been Alexis and that's the reason why. The customer service is fabulous!
2/13/2025
Mike M. VERIFIED CUSTOMER
I am pretty disappointed in my overall Lexis experience… I’m told that the Lexi’s experience is wonderful… I just haven’t got that vibe!!!!