Robert was excellent! Prompt, precise and suburb service.
11/5/2021
Frank F. VERIFIED CUSTOMER
Your cost to change oil on a 18 year old vehicle is ridiculous. You give no military or senior discount. Why every other dealer in town does. That tells me the only thing you care about is your pocket getting bigger. I have a new 4x4 truck with a big engine ,it's a whole lot cheaper to Chang e that oil and it takes more then the lexus I have.1 plus one is not adding up right. I might be old but I'll change my own from now on. Better yet walmart.
11/5/2021
Chuck S. VERIFIED CUSTOMER
Thank you.
Great job!
Chuck S
11/4/2021
M S. VERIFIED CUSTOMER
All the service was done but was dissatisfied w the service tech. He could not even tell me which rims on the car were worked on. Seriously?
Isn’t it his job to show me things that were done
Also when I called to make my service appt I was told they had a guy who worked on rims on site. That was not true. He had to come froM S
11/4/2021
Jose D. VERIFIED CUSTOMER
As usual, Mr. Marty Richards did an outstanding job!
11/4/2021
Cindi L. VERIFIED CUSTOMER
Niikolas does an amazing job helping me with making the best choices with my car. Feels like I’m working with a good friend.
11/3/2021
Bridgette T. VERIFIED CUSTOMER
Always a pleasure doing business here. Service dept is the best!
11/3/2021
Helen G. VERIFIED CUSTOMER
Service was on time. No waiting & no delays. Everyone was courteous as always. Taking my car in for service is a pleasure, not a chore. Thank you & your staff for being efficient & cordial.
11/3/2021
Leroy S. VERIFIED CUSTOMER
The experience over all was good. My biggest disappointment was the fact you didn’t take the time to wash my car before you gave it back to me. All the other time you have my car or my wife’s car you washed it before allowing me to drive it home. Small details make a big difference!!! I choose to by a Lexus because of the small details.
Thanks
11/3/2021
Alanna N. VERIFIED CUSTOMER
Thank you for providing quality service!
11/3/2021
Winston M. VERIFIED CUSTOMER
Scott did a good job in explaining two features of our car that we were not taking advantage of. We left with a good feeling of having had a pleasant experience
.
11/3/2021
Linda P. VERIFIED CUSTOMER
Robert was very professional and courteous.
11/3/2021
Lola S. VERIFIED CUSTOMER
Marty Richard was very helpful to me ! He did a very good Job in the service l asked him about my car ! He also sssisted me in setting my heat control, as other things l asked him he was very kind ! Please let him know l was very pleased ! He was very kind as well ! Could you please let him know ! I love coming to Lexus as well ! Lola S
11/2/2021
Steve S. VERIFIED CUSTOMER
Took 4 days to replace a light switch
11/1/2021
Amy M. VERIFIED CUSTOMER
Robert Eggeman was great as were my pick up and drop off drivers as always. I do, however, look forward to the car wash with my service so I was very disappointed not get that today. My only complaint.
11/1/2021
Warren H. VERIFIED CUSTOMER
I ordered floor carpets. The representative said he would call me tomorrow. (Friday) I have not received any call. (Late morning Monday) I understand they may have not come in but when someone says they will call tomorrow they call regardless of the order status.
In the past, this is my fifth car from this dealership, when Park operated the dealership I never left service with a dirty car. This time no attempt was made to wash the vehicle.
Not a good way to treat good customers.