Nikolas was great. However the detail service was disappointing. I could have gotten better service outside. Many spots that show they haven’t done the basic cleaning by using vacuum or towel.
7/12/2023
Lisa J. VERIFIED CUSTOMER
Where do I begin, I received a quote for over 5K worth of work on a car that’s close 7 yrs old. Lexus quality in vehicles is continuing to erode in my opinion. I purchased tires in 2021 that do not have 60K miles on them from your dealership and I am being told that you recommend replacing now.
You itemized every repair being made, however when it came time break out the cost of spark plugs and labor chrgs I was told you cannot provide a cost), extremely unacceptable.
Finally, when it came time to pay for services rendered for my vechicle my baby set a card usage limit on it that I could only use up to 1k, vs the full service will of $1204.93, I was told it would be 3k, but that only held true through noon, your service department took the maximum, I made a request to pay the remaining balance by phone in the morning, and was told no. That’s fair to a fault, as I see it I have been a loyal patron for more 8 yrs. All repairs have been by your dealership and to experience no leniency or good faith is abhorrent! Not to mentioned that my car wasn’t washed when I picked it up, has made me reconsider using your services in the future, or staying with the Lexus brand.
7/12/2023
Ed S. VERIFIED CUSTOMER
I have extra floor mat on the driver side. I understand it is not recommended by the Lexus, but do you have to take that mat and throw it on the back seat where all the debris are scattered everywhere? you could have simply put it on the outside of vehicle while you are working. After work is done, you could have us do whatever we want. This happens every time I take the vehicle to dealership for something.
7/12/2023
Joann T. VERIFIED CUSTOMER
Thank you for helping me keep my Lexus in top shape
7/11/2023
Cheryl B. VERIFIED CUSTOMER
As I expect the service was excellent.
7/11/2023
Judith Z. VERIFIED CUSTOMER
Very courteous and professional
7/11/2023
Robert W. VERIFIED CUSTOMER
Nick was responsive and professional, keeping me well informed throughout the service process.
7/10/2023
Christian F. VERIFIED CUSTOMER
I appreciate the quality service and professionalism.
7/10/2023
Mary C. VERIFIED CUSTOMER
Great job as always.
7/10/2023
Peter V. VERIFIED CUSTOMER
Nick was great. Help me greatly.
7/8/2023
Desheng L. VERIFIED CUSTOMER
Pryce was friendly, but I found oily dirty spots inside and outside of my car and paint scratches after service.
7/8/2023
Denise L. VERIFIED CUSTOMER
Did not receive the paint for my repair after being told more than 5 times on three different repairs that I would receive it. Still waiting on my base pain and top coat as promised. Rest of service was fine but even though I have reminded and promised I would receive it. I had confirmed mailing address on numerous occasions and now am being told it was sent to my other home. It was not delivered there either.
Denise L
7/7/2023
Mary S. VERIFIED CUSTOMER
All except the cost but thanks for taking off 165. From the bill otherwise all is very good
7/7/2023
James D. VERIFIED CUSTOMER
Good service professional staff
7/7/2023
John A. VERIFIED CUSTOMER
Communicated very well.
7/6/2023
Sandee R. VERIFIED CUSTOMER
Service department is organized, friendly and helpful. A++
7/6/2023
Irina C. VERIFIED CUSTOMER
Thank you for good and timely services, Nikolas. Always a pleasure to come in and enjoy warm welcome.
7/5/2023
Jacqueline M. VERIFIED CUSTOMER
Pryce's work was very good.
Thank you!
7/5/2023
Max L. VERIFIED CUSTOMER
Thank you very much for your kind assistance
Much appreciated