Lexus of Akron Canton Auto Repair Service

Although I am fine with Pryce I do have two issues. One, the weekend before my car was picked up I received text messages telling me how safe my car was and being taken care of. My car was in my garage, not in your possession until late Monday morning. Both drivers were very nice. Second after spending over 2000.00 on service, I would have expected my car to be returned freshly washed. Just a suggestion. Otherwise very satisfied with the service. Thank you

Work was done in a timely manner. I was kept informed.

All staff are polite, professional and courteous. I am very impressed by your team. The loaner car was great as well!

Always a pleasant place to have service. Staff is very friendly and helpful. Thanks.

Lexus staff always gives great customer service

I paid for the service on my car at 1:43 PM and I’m told that it would just be a few minutes till the service would be done and the car would be going to the wash bay. Yet I sat in the waiting area till 3:40 waiting for someone to come tell me my car was done. When no one came, I went to the service area to see if they were finished with my car. When I went into the service area, I was asked if I could be helped. I said yes, I’ve been waiting for my car. The gentleman said “Well it’s right there.” I looked at him and asked how long has it been sitting there? He replied “ Well, a little while. Nick left for the day and left this note, but we couldn’t find your paperwork.” Now really, people. You can’t find my paperwork? Did you think maybe to call Nick and ask him where the paperwork was? Did you possibly think to come out and tell Mrs. Hoffee that her car was ready and as soon as you had the paperwork in hand that I could leave? Have you done this, I would have shown you copies of my paperwork. Instead, I sat in the service waiting area for almost 2 hours waiting for a car that should have been done by 2 PM. I try very hard not to get upset with people that are doing a service for me. I have never slammed a car door. Today, both of these things happened. I’m embarrassed that I showed a bit of anger to the service people, but I am glad that I did not say more than what I did, and that is that I found my experience at your dealership today to be totally unacceptable.

Very professional!

Excellent service

Error after error occurred, from initially setting up service to when my vehicle would be returned. Was picked up June 1 n was to return June 1. Was then told June 2. After paying June 2, texted would not get car til June 5, but promised first driver at 8 am. Called at 10, car not even sent out. Never had such bad experience with any car, make or model.total disregard of customer.

Everyone nice and helpful!

This was very easy

Service & service team was great. Adele

I’m going to miss Nick. I just found out that Marty retired. I hope that whomever you hire, they’re just as wonderful as Marty and Nick.

Excellent service!

He was timely, kind, and was very straightforward and clear with his explanations about the inspection results.

He said it would take about 1 1/2 hours and it did.

Nick was very competent and understanding. He’s a credit to your shop

I appreciated the professionalism The respect and attention to detail they considered my feelings because I was a little upset and I was reassured by them that everything would be OK and I. Really do appreciate that. Job well done

Perfectly satisfied with the service experience.

Pryce was very pleasant and competent. When i called before 3p to find out if the service was complete, I was informed that Pryce had left at noon and they were unaware that I would be returning for my car. All turned out well though because they were done. A very nice young man finished the transaction for me without issues.