I may or may not participate in the survey. This is not a reflection on the excellent service received. Every company asks the same and this has lost its value. In addition, I’ve found that if not ranking folks at the highest score—which is difficult for standard everyday service—this gives a reason for middle mgmt to exert their authority to justify their position
Send the survey. But understand that—if you are like every other company in the world, just because I state that service was good doesn’t mean that there is an improvement to be made or that your clients should be bothered every time without any personal follow up , nor should a middle mgr justify their existence by trying to make a 4 score into 5, of whatever the metrics be. Corporate America seems to be trying to solve an service problem by creating one. And when a client responds there is zero response. If you ask a client to.be thoughtful about their time and feedback, the least you could do is the same in responding, preferably by phone.
True Test-Let’s see if anyone reads this..
9/13/2018
Frank D. VERIFIED CUSTOMER
Couldn’t ask for better service.
9/13/2018
Monica R. VERIFIED CUSTOMER
Everyone was very nice and helpful! Great service
9/13/2018
Barry L. VERIFIED CUSTOMER
Dan Organ. Is extremely professionsl and explained my auto beeds clearly. Great customer service.
9/12/2018
John M. VERIFIED CUSTOMER
Service was excellent, and no pressure applied for additional work on vehicle. However, cost is an ongoing concern every time I come in. Spent $700+, just on fluid replacements !!! Can’t continue at that rate !!!!
9/12/2018
Eva B. VERIFIED CUSTOMER
Always top notch service!
9/12/2018
Donald P. VERIFIED CUSTOMER
Fabian once again performed superb service in a professional manner. I recommend him and the Right Honda service team with respect and confidence.
9/12/2018
Jamie W. VERIFIED CUSTOMER
Super fast service, and I was well taken care of!
9/12/2018
Alexis W. VERIFIED CUSTOMER
The service was excellent and fast. Thanks
9/12/2018
Corazon S. VERIFIED CUSTOMER
Excellent job
9/12/2018
Kenneth B. VERIFIED CUSTOMER
Right Honda rocks!
9/12/2018
Peter D. VERIFIED CUSTOMER
Fabian was very good. I hope I get him again.
9/12/2018
James J. VERIFIED CUSTOMER
Great service. Fabian was great as always.
9/12/2018
Peggy K. VERIFIED CUSTOMER
Dan was very friendly and got me in and out much faster than expected
9/12/2018
Kristine U. VERIFIED CUSTOMER
Daniel was great. While waiting to finalize paperwork, he had to deal with a very upset customer who appeared to be very unreasonable. He handled that transaction very professionally.