Right Honda Auto Repair Service

Thanks for getting back to me! It is not the first time that I am working with Brian Pocius, and each and every time, he exceeds expectations. Not only does he always look after me very well, but he also ensures that everything is crystal-clear and simple. I appreciate all those efforts put by him to do the same and that is why I will surely complete the survey form.

MR CHRIS McGEE HAS BEEN ONE OF THE MOST INTELLIGENT, HELPFUL AND PLEASANT SERVICE WRITERS AND GUIDES WE HAVE HAD IN OUR 20 YEARS OF WORKING WITH YOUR RIGHT HONDA STAFF. HE DESERVES A 10- PLUS ON A SCALE OF 10 AND IS A TRUE ASSET TO YOUR FINE DEALERSHIP! BOBETTE, MATT AND BYRON SIEGEL ****-****-xxxx

Today I brought my second car in for an oil change. I’m sure you will remember my name from the day before when I wrote that awful scathing review. It was out of line and uncalled for and not completely accurate. I wish I could take it back, but I can’t so I will at least try to clarify my mistakes. Apparently I was just very angry about the possibility of the catalytic converter not having fixed itself so I took it out on everybody around me, and I apologize profusely to Alan, the concierges, the mechanics who I lashed out at when they did nothing wrong. They’ve been nothing but completely respectful, courteous, and professional to me every time I come. Alan is the greatest professional, nice smart trustworthy. I can’t say enough good things about him. Thank you, Alan for taking care of me in Bill’s absence and putting up with me. I hope you can forgive me for my stupid review of the day before. You’re the best. Right Honda in Scottsdale is top-of-the-line.

It took a little bit longer than anticipated (4.5 hrs) but at the end I was satisfied with the work.

I was super happy with service. My only suggestion would be that every other dealership I have gone too washed my car after service..I understand it's not a necessity but it sure was an AWESOME gesture. Thank you

I was able to make a same day appointment, which was very helpful. I work full-time and just happened to be off today.

Steve was excellent. He was professional, polite and did a great job communicating the work that was completed on my vehicle

I will only allow Right Honda FLW to service my Honda CRV. Thank you for excellent service.

Nothing really everything went smoothly.

Always feel super well taken care of, I appreciate all the genuine help and guidance!

Overall very good ????

My wife and I find Alex to be highly professional, personable, and knowledgeable. We have the utmost confidence and trust in him.

I came in today for an oil change. Alan informed me that I was in need of a complete fluid flush. I have been coming to this dealership for 20 years and I always trust them, so I went for it. Four hours plus later it was finally done. The last two times I have been in. I have come in without my check engine light on and I have left with my check engine light on. The first time I was informed that it was my catalytic converter and since the car is very old, I opted not to fix it for $3700. Luckily the light went off the next day. This time I came in without any engine light on, as it mysteriously went off the day after the service three months prior and as I got in my car to leave after 4 1/2 hours, the check engine light was on. I was informed it was probably the catalytic converter again since we never repaired it even though it hadn’t been on for three months. If I had thought it was really the catalytic converter I never would’ve put $650 in it today, but anyways, luckily Jason came to the rescue, the master technician, and said that one of the hoses was not connected properly and he fixed it and reset the engine light. If it weren’t for Jason, I would probably never come back there again. My unwavering trust has been shaken. My regular service manager is Bill Thornton. He has been out the last couple of times. Alan always takes very good care of me when Bill is out and I have never had any experiences like this before. I have always loved the dealership but today it felt like everybody was walking around in slow motion. Many many people doing nothing. The car concierge and other people. I felt like, I guess this is why the prices have gotten so high. They have to pay all these people to stand around doing nothing. Literally walking around, yawning on their phones to the restroom a million times while I waited and waited. I could not understand why the wait was 4 1/2 hours for the situation. I saw one of the mechanics getting a snack as I was getting some coffee and asked him. Are you guys shorthanded back there and told him what I was waiting for and he said well sometimes depending on the car they have to go out and get the fluids. They don’t have them there. All in all, a horrible experience and like I said if it weren’t for Jason and Alan and Bill Thornton, I would not come there anymore. Also, I have bought both of my cars there.. And I brought my mother there to buy her CRV. I never go anywhere else.

Excellent customer service.

Always pleased with the excellent service at Right Honda.

It was a pleasure talking to Mr. TJ as my new Representative. Sharing knowledge to keep or not to keep my car and I really appreciate. Keep up the good work ⭐️⭐️⭐️⭐️⭐️

Alan has always been a pleasure to deal with

I appreciate the care attention of Mr Ken. I a I always feel welcomed and in good hands with Mr. Ken

Grewt service

Our service advisor Stephen did a great job. Got us back on the road quickly. ⭐️⭐️⭐️⭐️⭐️