I came to the service area around 5:30 on July 3rd, right before everyone was leaving for the holiday and Daniel and everyone else were very efficient and helpful, and friendly! Great experience! Thank you!
7/6/2019
Gary V. VERIFIED CUSTOMER
Good service. A little disorganized due to construction
7/6/2019
Sherrie B. VERIFIED CUSTOMER
Unable to fix the problem. Told the static on AM radio could not be fixed.
7/6/2019
Jacqueline H. VERIFIED CUSTOMER
Alan is fantastic! Friendly, helpful, knowledgeable... He made it a wonderful experience.
7/6/2019
Laura D. VERIFIED CUSTOMER
Everyone in extremely busy service department were efficient and courteous and knowledgeable and accommodating!!
I do hope the renovations get completed soon.
To the MANAGERS:
Please reward ALL the employees who are working under those stressful, HOT and noisy conditions well! They ALL deserve amazing rewards under those stressful and NOISEY conditions!! Please Share the success with them!
Laura D
7/6/2019
Rebecca G. VERIFIED CUSTOMER
The service was top notch! Awesome and friendly staff
7/6/2019
Laura C. VERIFIED CUSTOMER
Excellent customer service and issues resolved promptly!
7/6/2019
Robin W. VERIFIED CUSTOMER
Service was perfect and quick- no complaints
7/6/2019
Rick O. VERIFIED CUSTOMER
Daniel was great!
7/6/2019
Marsha V. VERIFIED CUSTOMER
I had scheduled an oil change and $335 later...I guess I needed a 60 thousand mile check up. This was very off putting since I wasn’t expecting it. Dan Organ was my service agent and he did a good job of up selling me everything with coupons. I know that maintenance on my vehicle is important. This was just a surprise and I spent a better part of an hour worrying about how I would pay for it all. The work was done in an hour and a half’s time as promised, however Dan came back and told me I needed an alignment since the tire rotation was happening which would come to a grand total over $400 and that was just too much. You sent me down the road with under-inflated tires and I was several blocks away when all the sensors went off. I had to drive back and wait in a super long line before I could get help. Needless to say I spent 4 hours at the dealership and that was not cool. However, everyone I came in contact with was pleasant and helpful. So, the experience wasn’t too bad but it was longer and costlier than I had hoped.
7/6/2019
Chris L. VERIFIED CUSTOMER
Good service, Thank you.
7/6/2019
Paul A. VERIFIED CUSTOMER
Friendly and helpful
7/6/2019
Danielle S. VERIFIED CUSTOMER
I was so glad that I had Andrew as my service rep again!!
7/6/2019
Gricelda D. VERIFIED CUSTOMER
I sent my daughter to get the change of oil for my car. she regularly uses my car to work and make a living, so she depends on it. however, today when she pulled up to the service center they told her it would take about an hour since they were busy. she is a very patient person and she agreed to the wait time. This wasnt the case. She waited in the waiting room for three hours JUST for a change of oil. Shes taken the car numerous times to this dealership and never had to wait for more than an hour and a half. She noticed how people were coming in and leaving within 30 minutes for the same reason she was there. No one came up to her to tell her what was done or any courtesy inspections- nothing. She ended up going to the cashier and he found it under a stack of unrelated papers, completely unaware (this is not the cashiers fault!) that the paperwork was there. Not only did she lose an extra 2 hours of work time that she can’t work back , but her joints stiffened up from sitting for a long period of time because she didnt want to have the name be called and her not hear it. Extremely disappointed in the service and treatment, no apologies for the long wait at the very least.
7/6/2019
Tammy E. VERIFIED CUSTOMER
This is our second Honda. We still have the first one: a 2006 Honda Pilot with 336K miles on it. We didn’t come back to Honda solely for the quality of the car. The consistent quality of vehicle and customer care made it a no-brained to come back a second time.
7/6/2019
Sergey I. VERIFIED CUSTOMER
Good job!
7/6/2019
George G. VERIFIED CUSTOMER
Alan is a true professional. He has helped our family for over 20 years. He's an asset to your organization. Tenure and loyalty like his is hard to find nowadays.
7/6/2019
Eileen R. VERIFIED CUSTOMER
I appreciate Lennon giving me information about my vehicle's current condition and recommended upcoming maintenance.
7/6/2019
Ed R. VERIFIED CUSTOMER
I’ve had business with many service depts with numerous dealers. This was of the best experiences ever!