I was scheduled by you guys last week to come in and have a sensory place for my airbag and when I got there and dropped it off you called me back in to tell me that the person scheduling didn't schedule enough time. I rescheduled this week and came in and all you did was rotate my tires and forgot to change the sensor out of my airbags. Now I have to come in for a third time which really ticks me off.
4/5/2026
Adam P. VERIFIED CUSTOMER
I called service to arrange a recall problem. I clearly identified the recall because I wanted to make sure that you had the correct parts. When I did this I was given a 6:15 appointment but when I arrived I was told that recall service does not begin until 7:15. I was quite upset about losing an hour of sleep to sit and wait.
Your shuttle has a sign that they will drop you off within a 10 mi range but only pick you up within a 5-mile range. So how does one get back to their car if they live within 5 to 10 miles. They did pick me up anyway, but this sign was quite annoying and illogical.
When scheduling an appointment, please listen to it the customer says. I was quite clear about what service I needed. Mr Brown was insisting that they must have had no later appointments. That was not true. I called over about a week in advance and there were plenty of openings. I wanted to be first in the morning so I was not waiting for a car ahead of me to be finished. This did not work out.
4/4/2026
Michelle F. VERIFIED CUSTOMER
Tim’s great. He’s friendly and helps me take care of my car. Thanks.
4/4/2026
Michael A. VERIFIED CUSTOMER
The link I was sent for a tire report was confusing, if not downright useless.
4/4/2026
Rebecca S. VERIFIED CUSTOMER
Cody was amazing, especially his communication.
4/4/2026
Jami L. VERIFIED CUSTOMER
I’ve been coming to Tim for 14 years and he’s always taken great care of me. He’s an asset to Right Toyota!
4/4/2026
Krzysztof S. VERIFIED CUSTOMER
Very professional
4/4/2026
Thomas V. VERIFIED CUSTOMER
Enrique does not return phone calls or text messages. I had to wait over 20 minutes for him to come out of the office when there was no other vehicles waiting to be serviced.
4/4/2026
Anne S. VERIFIED CUSTOMER
Polite, attentive, detailed, told me the promos available.. made sure to verify work was complete and all service lights reset!
4/4/2026
Denise W. VERIFIED CUSTOMER
Lucas was very professional and articulated everything which was recommended to be done.
4/4/2026
Charles B. VERIFIED CUSTOMER
Lucas was great to work with explained everything real nice personality, not pushy… Did what I came in for and I appreciate it
4/4/2026
Michael F. VERIFIED CUSTOMER
Cody is phenomenal. I have worked with him for years now and he is always a joy to work with. Incredibly professional, knowledgeable, personable, and always exceeds my expectations. I always request to be put with Cody. He is an incredible asset to your team.
4/4/2026
Ronald B. VERIFIED CUSTOMER
Roger is always great; he's my "go to" when I need my 4runner serviced.
4/4/2026
Paul N. VERIFIED CUSTOMER
Cody was very professional and very helpful in my time of need. Being very stressed because my vehicle development issues in Arizona and I was far from home in North Carolina. I am very grateful that he was able to get my truck fixed and me on my way. Thank you so much.
4/4/2026
Laura B. VERIFIED CUSTOMER
David is always great! The technician forgot to reset the maintenance schedule.
4/4/2026
Lisa K. VERIFIED CUSTOMER
Truc was informative and very helpful. She was very professional and friendly and listened to my concerns.
4/4/2026
Robert D. VERIFIED CUSTOMER
Junior is always pleasant and helpful. I’m very impressed with the efficiency and service at Right Toyota. Thanks! ~Amy
4/4/2026
Michael J. VERIFIED CUSTOMER
David is like a trusted friend advising me on the maintenance of my vehicle. I wouldn’t go anywhere else.