Absolutely amazing team! Danny Vick and Matt Rich took amazing care of me and I will be using them for life!
11/25/2025
James G. VERIFIED CUSTOMER
The following are posts I sent to your Facebook Messenger during today’s visit…
For an oil change and a tire rotation it should NOT take 2.5 hours and counting…
What is the point of having an appointment? This behavior by your organization shows a total lack of respect towards your customer base and demonstrates a “money first” behavior that you should be embarrassed about.
I live just outside of Queen Creek and drove here for this simple service because I purchased my Highlander here.
Tell me that I made the “Right” decision by not going to a Toyota dealership more local to me in Mesa or Gilbert?
This is ridiculous!
——————-
Three hours and forty five minutes to get my vehicle. Danny Vick needs to contact me.
————————-
To answer your question, David Marentes didn’t staff for the day, I’m sure. He didn’t overbook for the day, I’m sure. He didn’t accept too many walk-in services during that time, I’m sure. My experience with David was fine. Everything else seemed to be ridiculously sad.
11/25/2025
Donna K. VERIFIED CUSTOMER
Fast and friendly!
11/25/2025
Ashley G. VERIFIED CUSTOMER
He was very nice. Kept me updated about my car and notified me as soon as it was ready.
11/25/2025
Gerald L. VERIFIED CUSTOMER
David Banda was very informative on what my Highlander needs as far as keeping my car up to date and safe to drive. I would give David a rating of 11 out of 10 ????
11/23/2025
Marie P. VERIFIED CUSTOMER
I trust Roger’s advice and have never been misguided.
11/23/2025
Mark B. VERIFIED CUSTOMER
It took 3hours and 20mins to do my oil change during that time I learned a valuable lesson. Never go to your dealer ship on Saturday… other than that you guy’s do good work
11/23/2025
Derrick S. VERIFIED CUSTOMER
Matt Rich always reliable and takes care of me!
11/23/2025
Modern (. VERIFIED CUSTOMER
I made a mistake and thought I scheduled my appt for the day I received service. My appt was a week later, but your boys at Right Toyota still got me in and delivered on all my requests.
11/23/2025
Julianne B. VERIFIED CUSTOMER
Thank you!
11/23/2025
Carlos G. VERIFIED CUSTOMER
Cody is the best!
11/23/2025
Anayeli A. VERIFIED CUSTOMER
3 hours for a battery to be replaced is ridiculous. Didn’t receive any notice until I went to the service department & even then didn’t get any kind of explanation as to why the long delay. Christopher Browning made the car service experience one to forget. Never going to Right Toyota for anything again.
11/23/2025
Steven S. VERIFIED CUSTOMER
Shuttle service never arrived so I took an uber after waiting well over 1 1/2 hours. Then, never got a call telling me my truck was finished. Lastly, your phone system sux! I called several times trying to find out if my truck was finished. Every time, I was put on hold by a machine, then went to voice mail. Never got a returned call and service closed. I picked my truck up on the next day and told the service writer about my experience….. sure! I was told he was sorry but frankly, I don’t think he gave a damn. I highly doubt I will be back or buy from right Toyota again. Very frustrating!
11/23/2025
Andrew A. VERIFIED CUSTOMER
David ( and the young mechanic who inspected my car) were super courteous and answered all my questions . Very happy so far .
11/23/2025
Richard G. VERIFIED CUSTOMER
Not Roger’s fault or any other staff, who are all awesome. New systems used in service dept weren’t working well and this resulted, in my mind. , in a 4 hour repair for oil change and rear differential service. In the past this took half the time. I’m sure this will work itself out.