I had a scheduled appointment at 8:15am. I waited for hours with no update. After finding a sales person I was told that my car is still in que waiting to be looked at. I ended leaving with no repair work done. I spent a total of 4 hours with a list of what needed to be done. I wanted the work done that day. I will now have to come back or go somewhere else to get the work done. It was disappointing. I had Tim in the past and he was great. There were way too many cars and probably not enough people to handle the high volume.
12/11/2025
Madison G. VERIFIED CUSTOMER
Cody was very nice and professional. Cody took good care of my car.
12/11/2025
Barbara J. VERIFIED CUSTOMER
Junior communicates on the highest level to me as an customer. His personal attention to my car and my needs are five star.
12/11/2025
Robert N. VERIFIED CUSTOMER
Orlando is absolutely the best.
12/11/2025
Beulah P. VERIFIED CUSTOMER
Perfect no complaints
12/11/2025
Walter B. VERIFIED CUSTOMER
Matt Rich greeted me in the service line and asked me about my truck. We went inside and talked about 45k service. Matt’s been my guy for six years. I trust him and I like him. Love my Tacoma! Walt B
12/7/2025
Eileen S. VERIFIED CUSTOMER
Ok
12/6/2025
Michael G. VERIFIED CUSTOMER
Enrique is very professional.
12/6/2025
Ross H. VERIFIED CUSTOMER
We were/are very pleased w/Lucas.
We have shared this w/Right Toyota at least 2-3 times. Pls do not ask us again
12/6/2025
Lisa D. VERIFIED CUSTOMER
Derik was AWESOME. Great guy, great job!
12/6/2025
Rochelle G. VERIFIED CUSTOMER
Thank you Chris, Don, Jason and Danny!! You always take good care of me.
12/6/2025
David G. VERIFIED CUSTOMER
Very good!
Honest information!
Believable.
That's why we proceeded.
12/6/2025
Stephanie A. VERIFIED CUSTOMER
Great customer service. I would highly recommend you.
12/6/2025
David C. VERIFIED CUSTOMER
Horrible experience and garbage customer service from the start. Matt showed zero friendliness or understanding. In fact he seemed quite annoyed that I was even there. You had my 4runner over 9 days and Matt gave me an update one time! Had to escalate it to Danny and his communication was good for two days until I asked him to email me the quote for repair, then crickets. I will never return. When it says you guys have an award winning service department it must mean for the worst one ever!
12/6/2025
Elizabeth K. VERIFIED CUSTOMER
Jackson **** was professional, friendly and helpful. I ended up with a lot of recommended service but he was patient in explaining the necessity of the service.
12/6/2025
William S. VERIFIED CUSTOMER
Tim was most helpful and was able to get the needed parts ordered for my Sieanna and have the vehicle serviced and ready for me in time to pick up my fsmily st the airport.
12/6/2025
Jen T. VERIFIED CUSTOMER
Tim is always helpful and keeps me updated on status costs and upcoming needed service