Future Kia of Clovis Auto Repair Service

Always friendly and helpful customer service fast getting me in and out

I had an 8:45 appointment for an oil change and it took three and a half hours! My car came out of the bay and was parked at the end of the building for at least 30 minutes. I went to the service desk and was told the car was ready. Longest oil change EVER. Making the appointment with 'Harmony' took 3 tries! It is frustrating and irritating to be hung-up on by a robot!!! After 8 years, I question whether I want to come back!!! Geovanni was great, so I really don't know where the problem is with questionable communication.

Jacob Domio did a great job explaining all required service needed and completed. All service employees are helpful and friendly

Abeline was kind, considerate and truely had my best interest at heart...my car was done in record time...and i appreciate it.

Thank you for fixing my car and I appreciate your communication and keeping informed on the car.

I am always pleased with the service I receive at Fresno Kia. The staff is friendly and courteous, even when they are swamped with customers. I have to travel from Porterville, but it is worth the drive.

Great Servive, Great price and got my car next day. My alternator is working great!!

Everything was fine

Our experience started off great, which makes what happened even more disappointing. After dealing with other dealerships, I was pleasantly surprised by how easy the booking and drop-off process was. I received Lyft service right away and had excellent customer service from Eric at drop-off. Unfortunately, the follow-up completely ruined that first impression. We never received a call that our vehicle was ready, and my wife had to call herself to confirm before leaving work. I paid over the phone and was told nothing about any issues or safety concerns. When my wife arrived, she was simply handed the keys and invoice — no communication whatsoever about the car’s condition. The following Monday morning, we noticed a yellow circle around a bubble in the sidewall of her tire — a serious safety concern. My pregnant wife and our son were allowed to drive off the lot in a vehicle that was clearly unsafe. When we called Geo in service (who was great and handled the situation as best he could) immediately confirmed that the tire was unsafe and said he wouldn’t let anyone he knew drive it. That’s exactly what makes this so frustrating — someone knew, yet we were never told. We completely understand that maintaining our vehicle is our responsibility, but it’s also your responsibility to notify customers of any unsafe conditions before returning to the car. That didn’t happen. My wife was offered a $40 discount, which didn’t feel appropriate given the situation, but Geo did eventually take care of her after her request for a complimentary oil change. Still, our trust has been seriously damaged. We later found an inspection email in our spam folder, but there was no call, no conversation, and no warnings at pickup. That’s unacceptable. We’re thankful everyone is safe, but it’s disappointing and concerning that safety wasn’t prioritized the way it should have been.

Everything was great including the guy (Geo) I think, that helped me understand some things about my car. Every single one of the strutted Saturday crew was amazing!!! The lady was so nice while I was waiting. Everyone was professional and kind beyond expectations. Thank you!

He was helpful and personable. Thank you

Eric was able to get me in and out. Thank you

Thank You!

He’s the best. Love having him as a real team worker. He take care of the of his people. Thank you Eric Stafford.

Staff at the service desk were professional and knowledgeable.

Service was great!

Great customer service

Great customer service had a great personality was very helpful and enjoyed his service . Thank you

Just want to thank Jacob for assisting me and and informing me of what was recommended to be done to my car besides just an oil change he was very helpful in answering my questions. Thank you again!

diagnosed it in a timely fashion