I made arrangements to drop off my car. The car was there all day and no one called me to tell me that the parts ordered were damaged. I got there and they told me it wasn’t ready and that they would order new parts in just a few days- I’ve been calling and no one has called me back. When I finally did reach someone they said they hadn’t ordered the parts as yet. No one has reached out - I’m super disappointed with the service.
12/6/2025
Michael P. VERIFIED CUSTOMER
Eric is a superb Kia representative. I imagine all of his customers feel the same way..He is very helpful, knowledgeable and friendly. Keep him happy and he will be there for a long, long time!
Mike
12/6/2025
Shannon R. VERIFIED CUSTOMER
Great service!
12/6/2025
Ysela M. VERIFIED CUSTOMER
Everyone at KEA was very nice and helpful and they are all appreciate.
12/6/2025
Durbin B. VERIFIED CUSTOMER
The phone service needs a complete over haul
Calling was very frustrating getting thru to future Kia
I asked for a call
Back when the car was ready to
Be picked up
I didn’t hear from Kia so we decided to drive to Kia
We got there at 5:40 and the service dept was locking the doors
I
Looked at my phone and I had gotten a text at 5:30 saying the car was ready n
The guys in the service dept unlocked the door and were very helpful
I will
Not go back to Kia to have any service done nor will I ever buy another vehicle from future Kia
12/6/2025
Beverly M. VERIFIED CUSTOMER
Good job.
12/6/2025
Raquel C. VERIFIED CUSTOMER
The custom service provided by Diana was beyond exceptional! I will be taking all my family’s vehicles to Kia thank you
12/6/2025
Victor A. VERIFIED CUSTOMER
He was very nice
12/6/2025
Ginger V. VERIFIED CUSTOMER
Took my wife's Kia in for a recall fuse.. Giovanni took care of us and assured us that everything would be done that day... Little over an hour later everything was ready to go & we're back in business. Great service thanks again
-M
12/6/2025
Antonietta D. VERIFIED CUSTOMER
Outstanding customer service! Definitely a five star review.
12/6/2025
Robert B. VERIFIED CUSTOMER
Great job Eric we’re are so glad to do business with you
12/6/2025
Ivan Lee. VERIFIED CUSTOMER
Very nice gentleman answered any questions I had.
12/6/2025
Michael C. VERIFIED CUSTOMER
Abby was very helpful, friendly and kept me updated
12/6/2025
William W. VERIFIED CUSTOMER
Very polite and helpful.
12/6/2025
Brandon G. VERIFIED CUSTOMER
She was extremely thorough and very kind.
12/6/2025
Jon L. VERIFIED CUSTOMER
As usual the KIA Service representatives were fast and courteous....Louie , Diana , and Eric (?) , were all above the grade
12/6/2025
Jesus C. VERIFIED CUSTOMER
Thank you for your help and Merry Christmas!!
12/6/2025
Mary Lou. VERIFIED CUSTOMER
They completed the Emmision Upgrade (Recall) without any issues. They did a complimentary car wash. I was pleased.
12/6/2025
Ruby F. VERIFIED CUSTOMER
glad my car was done before your electricity went out ????