Abby provided quick service.,was very pleasant, and informative. Great customer service.
2/11/2026
Jody F. VERIFIED CUSTOMER
Great service. She got me checked in and out quickly. Thank you Abby.
2/11/2026
Monica S. VERIFIED CUSTOMER
Thank you geovanni
2/11/2026
Hector L. VERIFIED CUSTOMER
Was very friendly. Introduced himself and was detailed and followed thru with 2 phone calls one to me and also my wife as I asked at drop off. My wife and I were both impressed with his work and service.
2/11/2026
Jeffrey B. VERIFIED CUSTOMER
Geovanni was extremely helpful throughout the entire process.
2/10/2026
Mark M. VERIFIED CUSTOMER
i had an 0800 appointment for my first oil change. i have a fully paid maintenance package. the process was smooth with no problems until i was called to the desk to get my keys. i was asked to pay $140, and i said no, i have a prepaid package. Diana said that she couldn’t see that i had that package. i said that i absolutely do have it. she sent me to the waiting room to wait for finance to arrive and talk to them.
i do this and the situation was resolved, but the fact that the service advisor doesnt have access to that most basic information is a problem.
2/10/2026
Michelle W. VERIFIED CUSTOMER
They didn’t put air in my tires or rotate them. I’m not sure why I paid 200 for oil and window shield wipers. Also, I had to find the number to call them and ask if I could get a ride back because they just texted me with no call back number telling me it was ready. This is not the first time they didn’t rotate my tires. I’m sure CarFax thinks they did. I will be checking.
2/10/2026
Teresa G. VERIFIED CUSTOMER
Very tentative
2/10/2026
Thalia C. VERIFIED CUSTOMER
When I called the day before and notified rep of issue with the car he said I could bring it in the next morning at 8 am. I stated I have to be at work by 8 am and requested a loaner vehicle, he stated we can’t do that and suggested they get a lyft for me which is fine. The morning of the rep Abeline took care of me right away, I got there at 7:33 am for drop off and immediately asked her if she can order the lyft so I’m not late to work. She stated she would do it once everything is done. She took videos of the car and as we were walking back in I told her I don’t mean to rush you but can you please order the lyft, it was 7:40 am now. She said she can’t order it unless I sign first. I figured by the time the Lyft arrived I would’ve signed the paper work already and could’ve saved a few mins. But she refused. She said it takes 3 mins for the Lyft to get there usually. Once everything is signed she decides to order the lyft and it was 6 mins away. My shift starts at 8 am and I didn’t get there until 8:15 am because she refused to order the lyft in a timely manner. If I knew this would happen I wouldn’t have dropped it off before shift on a day I work.
2/9/2026
Danny W. VERIFIED CUSTOMER
The team is excellent. I walked in without an appointment. They helped me throughout the process and had a Lift to take me to work and then back.
2/9/2026
Gary T. VERIFIED CUSTOMER
She was very attentive and took care of my vehicles needs
2/9/2026
Dian B. VERIFIED CUSTOMER
Great well done thank you
2/9/2026
Valderia O. VERIFIED CUSTOMER
Yes Eric was friendly and polite. And I am glad He got me and my Grandson a ride with Lyft down the street while we waited for the car to be repaired.
2/9/2026
Alvaro C. VERIFIED CUSTOMER
My representative was very attentive to my every concerns to my vehicle. Keeping me updated on my vehicle progress.
2/8/2026
Ramon G. VERIFIED CUSTOMER
I LIKE WAY THE KIA EMPLOYEES ARE VERY POLITE AND GUY RECEIVING CARS VERY NICE WITH CUSTUMER
2/8/2026
Andrew C. VERIFIED CUSTOMER
I was very satisfied and happy with the service I received from Geovanni Aranda. He was professional, friendly, and kept me informed throughout the process. Everything was handled smoothly and efficiently. Great customer service — thank you!