Magnanimous. Impeccable. Legendary. These are a few words I would use to describe Alex and the Pedersen Express Team. I absolutely will be back for future services.
3/20/2025
Ho P. VERIFIED CUSTOMER
The work still needs to be finished, but so far, i am happy with the service process and responses.
3/20/2025
Kristin S. VERIFIED CUSTOMER
Great communication from Tanner about the status of my service. Also, Steve who greeted me was really friendly and helpful.
3/20/2025
Tracy C. VERIFIED CUSTOMER
Personable and thorough with checking in and notifying of service
3/20/2025
Erin M. VERIFIED CUSTOMER
On my way home I got check engine and secondary collision braking system errors. Of course you were closed then. Also my car stallled out at a red light. None of this was happening when I drove in your bay at 4pm. I’m very upset and hope I can get it back to you to fix this. I’m researching if it’s even safe to drive.
3/20/2025
John B. VERIFIED CUSTOMER
Very good experience.
3/20/2025
Danielle T. VERIFIED CUSTOMER
Communication was terrible
When I called the manager Chris before my appointment to get a rental while my car is being worked on 5 times I might add and left messages for every single call he did not return any of my calls. They “found” a rental for me last minute.
3/20/2025
Cory G. VERIFIED CUSTOMER
Justin was very communicative and did a great job.0
3/20/2025
Linda K. VERIFIED CUSTOMER
Thanks for the good service. Trevor provided excellent communication during the appointment. I appreciated Pedersen footing the bill for an Uber to get me to and from work.
3/19/2025
Barry L. VERIFIED CUSTOMER
Thank you!
3/19/2025
Katherine M. VERIFIED CUSTOMER
I had a 930 appointment to get an oil change and tire rotation. Honestly I expected my vehicle to be ready by noon. I messaged my rep at 1215, didn't hear back. Messaged again at 2pm finally heard back that my vehicle wouldn't be ready until around 4. Really why did I make an am appointment? How long does this particular service take? My wife's mechanic can do it in a out an hour.
3/19/2025
John D. VERIFIED CUSTOMER
Hoping the new POS/Service software creates efficiency that reduces my 9:00 oil change and TPMS reset appointment from 3 HOURS to a more reasonable and manageable time expense.
I do understand the multipoint examination and need to suggest recommendations for service, but 3hrs is ridiculous !
3/19/2025
Suzanne L. VERIFIED CUSTOMER
Good
3/19/2025
Kenneth A. VERIFIED CUSTOMER
Alex was very polite and helpful.
3/19/2025
Bogdan B. VERIFIED CUSTOMER
Very efficient
3/19/2025
Toshio U. VERIFIED CUSTOMER
As always, Justin helped me and I appreciated it very much. I’ll see you soon. Thank you.
3/19/2025
Jeremy G. VERIFIED CUSTOMER
Justin did a good job but I received messages from 2 numbers and it seems to be due to a change in computer systems which made communication difficult.