I like the service department there. I actually moved my service from somewhere else to Coad at Cape. I called to schedule my required maintenance and the said that my vehicle had a recall so tgey scheduled that too to get done at the same time. When checking out tgey said they did not have a technician to do the recall. I’d have to reschedule (I live 50 miles from there.) also when I arrived my drivers seat pops when it is moved back so I asked if they could look under there and see what was wrong. The check in guy said he would ask and see if they had time to do that. I guess they didn’t because they said I’d have to schedule that when I schedule my recall fix.
I say all of this not because I’m mad at all about it. I just wish I could have gotten all done at one time. They are always very nice to me. So the one survey question yes or no I could not answer yes that I was completely satisfied but I do understand things change and maybe the person doing the recall work couldn’t be there that day.
3/20/2025
Kimberly P. VERIFIED CUSTOMER
I dislike how everything is digital, and the waiting has been minimized for an extra office.
3/20/2025
Melinda H. VERIFIED CUSTOMER
CB is always so friendly and helpful. He puts my mind at ease and I trust his guidance with both of my Toyotas!
3/20/2025
Ann W. VERIFIED CUSTOMER
Appreciate the care you take with my car! I depend on you!
3/20/2025
Ginger K. VERIFIED CUSTOMER
Good customer service. Service department very helpful and kind.
Thank you so much for your help.
3/20/2025
Janice N. VERIFIED CUSTOMER
I’m always pleased with your care of my vehicle and me.
3/19/2025
Lani C. VERIFIED CUSTOMER
I was very happy with my first service experience at Coad Toyota with C.B. Blissett. It was the quickest service appointment I have ever had! Very satisfied with my updates and video coverage! Thank you!
3/19/2025
David T. VERIFIED CUSTOMER
I wouldn’t recommend taking a Lexus to Toyota dealership for service. They just don’t know enough about them. Even though Toyota and Lexus are similarly they aren’t the same. I asked my adviser to add the power steering fluid exchange to my list of request and she told me it had electric power steering. I politely opened the hood and pointed to the PS reservoir and she made a note. The fluid still looks dirty. I can’t be 100% it was changed. I will not be back. I also got a phone call that my appointment was canceled the day before I was scheduled. Thankfully, Rusty was able to get me “pushed through” HE WAS THE MAN AT CAPE HONDA. I scheduled an IO/OD inspection for 8:00 am Monday 3-17-2025 and when I arrived I was told they didn’t have anyone there to do it and I’d have to come back the next day. CJ was the guy at the, he seemed annoyed that I was there.
3/17/2025
Charlene B. VERIFIED CUSTOMER
As always, the service to my RAV 4 and help from the employees was exceptionally good. Thank you.
3/17/2025
Ann B. VERIFIED CUSTOMER
CB makes you feel at home. Completely knows his business and is a people person. Would never go anywhere else for my cars. Always get treated with respect.
3/17/2025
Gary M. VERIFIED CUSTOMER
Very courteous and efficient!
3/16/2025
Nancy N. VERIFIED CUSTOMER
Everyone is always very kind there
3/16/2025
Gerald C. VERIFIED CUSTOMER
I have always had satisfied experiences with you all.
3/15/2025
Larry H. VERIFIED CUSTOMER
CB has always been great to work with. When he’s in charge of my service I know all will run smoothly.
3/15/2025
George S. VERIFIED CUSTOMER
None at this time; just happy to get my old Tundra back.????
3/15/2025
Mary C. VERIFIED CUSTOMER
Customer service always the best at Coad.
3/14/2025
Justin C. VERIFIED CUSTOMER
Previous technician marked the next round of service (in this case it was just a tire rotation) versus that of an oil changed. I wasted an hour on a tire rotation thinking that my sticker marked the next oil change. Also, I tried submitting this through my phone and the message would not submit.
3/14/2025
Thomas F. VERIFIED CUSTOMER
None
3/14/2025
Gregory S. VERIFIED CUSTOMER
C.B. is the best. He deserves a raise!
3/14/2025
Sandra B. VERIFIED CUSTOMER
Everyone was polite and very informative. That's important because I only buy Toyota's.