Coad Toyota of Cape Girardea Auto Repair Service

No greeting when entering the service department. It took two hours from the start of my appointment time to completion without a team member acknowledging the delay or apologizing. Another customer with a cane wasn’t assisted in opening doors to service area or waiting area.

Excellent service and kept me informed

I’m excited about it, too, because my last experience was not at all good. I’ve been with Coad for many years and my previous experience was negatively surprising. I am relieved now.

Fast service at a decent price.

Dana is a very efficient and friendly person. I truly appreciate her.

Great service! I appreciate Dana and her honesty and knowledge

Will fill it out when I get it!

We took our Corolla in and Dana got it in quickly for a tire rotation and windshield wiper blades. The process was quick and efficient. Great job - we’re very satisfied!

Very nice and accommodating. Thank you The young man that was working on my car came out to ask me about a filter also was very nice and professional. Thank you to him also.

Don’t calll it in if you ain’t going to fix it

No complaints time waiting was minimal. Thank you. Honda dealer could learn from you.

I have always gotten good service from your service department.

CB was great! Explained what I needed and the cost. Very pleased!!

I took my car for the 15,000 mile warranty service which consists of tire rotation, multi point inspection and was under the impression that included topping off any fluids needed such as my windshield wiper fluid. I bought the car a Coad Toyota and want to have all my service work done there, even though I live in Fredericktown Mo. It would actually be cheaper to have my tires rotated in Fredericktown rather than drive to Cape for my free tire rotation. I have had my oil changed and tires rotated there prior to this trip and had no issues. Everyone there is very friendly. Especially the two gentleman who work the desk when you bring your car in for service. My service light had came on that says oil change due but I was told that it is the same message for the tire rotation. I’m fine with that, I’m sure that is correct. I knew I had a right front tire low, not bad but not the same as the other three but I had the tire rotation within a couple of days of this discovery, so I didn’t have my tire aired up. I have been taught that the air pressure should be the same in all the tires to make them wear evenly. Only makes sense. Long story short, drove my car back to fredericktown after they were done might service light popped back on and my tire is still low. I called and they were closed but I left a message about my complaint. Which I’m sure is petty to some but to me, that’s why I have my car serviced. During and after warranty. Vehicles are very expensive. You have to keep them maintained to make them last. I rely on a service dept to do so. I work to pay someone else with experience to take care of maintenance. This morning I called the service dept and told them who I was. He said that he gave the service manager my message. I said if you could just tell me how to get the message reset I would do it. He told me he wasn’t familiar with how to but I could look it up in the manual. Then he proceeded to give me the FYI of what a 15,000 service consisted of and if everything looked in range that they don’t do anything. My question to him was if you are rotating the tires it just makes sense to check the air in all four. Again, I was told if it looks in range they don’t do anything. As far as resetting the service light that was just an over site and they apologize but he would have the service manager call me. At that point I told him never mind I guess I am a **** and expect too much. Not to worry I would read the manual and take care of it. I do appreciate the follow up to make sure I was satisfied with my service. I apologize if they think I am just a “Karen” I truly don’t mean to be. Thank you for your time.

Great

Great service.

Very satisfactory!

Great Service.

Yes of course I will. Thank you!

I want to thank Mr Blissett and the whole group for a job well done. Thanks for getting my in and out so fast.