Came for my 25k miles complementary service. I have a TRD skid plate on my 23 Tacoma. The tech that was working on my vehicle, apparently stripped it and replace it with a regular bolt. Without consulting with me or added to the documentation paperwork. When back the following day to discuss the issue and nothing positive came out. Will be my last time there.
9/4/2025
Coral R. VERIFIED CUSTOMER
I’m a Toyota owner since 2016, I love Toyota. I had a very bad experience in Toyota Plover. Staff did not welcome me. The lady that helped me was rude and unprofessional.
9/4/2025
Lynn K. VERIFIED CUSTOMER
Efficient
9/4/2025
Sara J. VERIFIED CUSTOMER
Once the work was completed it was fine, but getting there was rough. Took a lot of work on my end to make sure part was covered u der warranty as the service advisor did respond to my message or know the answerwhen I called. Then scheduled an appointment, got ofc the phone and received a confirmation text with a differnt day and time than was given. Callwd gor clarification. Showed up for an appt in June only to find out they didn't have the part after waiting 30 minutes. I have not been impressed with the service department (excluding the actual mechanics). I received a call from previous survey and was offered a free oil change but not sure how that works since I never received anything. And here I am yet again, completing a survey for a less than stellar experience.
9/4/2025
Stephen S. VERIFIED CUSTOMER
Pam was great and the service was very quick. I was very impressed.
9/4/2025
David B. VERIFIED CUSTOMER
Your Customer Experience App is broken but that has nothing to do with Courtney.
9/4/2025
Barbara M. VERIFIED CUSTOMER
It take too long to get an appointment for a simple oil change, and tire rotation. Sometimes 2-3 weeks. I can get the same work done in 2 days.
9/3/2025
Kelly G. VERIFIED CUSTOMER
Easy, peasy. Tx
9/3/2025
William W. VERIFIED CUSTOMER
The owner Brendon Olenik spent 15 minutes talking to us!
9/3/2025
Dawne G. VERIFIED CUSTOMER
John was very friendly, I had no issues. Thank you!
9/3/2025
George C. VERIFIED CUSTOMER
Great service as usual.
9/3/2025
Kenneth H. VERIFIED CUSTOMER
Got it in and out with friendly service
9/3/2025
Nancy S. VERIFIED CUSTOMER
Courtney was very courtious and professional. She took care of all my needs very promptly!
9/1/2025
Al L. VERIFIED CUSTOMER
Excellent Service
8/31/2025
Terry T. VERIFIED CUSTOMER
Excellent service, professional results.
8/30/2025
Pamela H. VERIFIED CUSTOMER
Thank you for taking care of my RAV with care and professionalism. Everyone is so friendly and serves with a smile.
8/30/2025
Douglas R. VERIFIED CUSTOMER
Tune up went fine as usual. Attentive and friendly staff
8/29/2025
Carl L. VERIFIED CUSTOMER
Very professional and friendly staff.
8/29/2025
Brian S. VERIFIED CUSTOMER
Very fast friendly service
8/29/2025
Jordan S. VERIFIED CUSTOMER
Service was good - my feedback is namely around estimating - the original estimate I received didn’t include labor so the price was double what I was provided. It was a little surprising to see the bill at $425 versus $250. I may have just done that job myself since it wasn’t too technical. It was more the convenience at that price.