We were happy with the service Peter service. Writer was very polite and got the car done on time thank you.
4/12/2025
Franck H. VERIFIED CUSTOMER
Excellent
4/12/2025
Lesly V. VERIFIED CUSTOMER
No comments thanks
4/12/2025
Andrica T. VERIFIED CUSTOMER
Excellent service always willing to go above a beyond for the customer.
4/12/2025
Laketha L. VERIFIED CUSTOMER
I had an appointment at 10:30am. I was sitting in the waiting room while others were called that arrived after me. I went to the counter at 11:16am to let them know. Sure enough they could see that I checked in outside at 10:30. There was some mix up with my paperwork not being printed. Shortly after Sam whom was NOT my initial advisor ended up taking care of me expeditiously. I would like to say Thanks to Sam and the counter guy that lead me to Sam.
4/12/2025
Ifonia J. VERIFIED CUSTOMER
Sam wad a pleasure to work with. He addressed my concerns and provided solutions, which I greatly appreciated.
4/12/2025
Simone M. VERIFIED CUSTOMER
Thank you
4/12/2025
Enrique C. VERIFIED CUSTOMER
Wendy is very professional and have a good knowledge of the product.
4/12/2025
Nisha L. VERIFIED CUSTOMER
Sam was extremely accommodating and transparent. He helped me understand all that needed to be done to my vehicle and fast and efficient. Thanks for all your help Sam!
4/12/2025
William N. VERIFIED CUSTOMER
Sam did an excellent job. He told me what to expect and when the car would be done. It was done early. Thanks, Sam!
4/12/2025
Susan C. VERIFIED CUSTOMER
He is a great guy and does his job well.
4/12/2025
Mary D. VERIFIED CUSTOMER
I have been with JM since 2012. I’ve been through several service reps over the years, all who have provided excellent customer service. I am now with Wendy, and she rocks! Her attention to detail and customer service skills are outstanding! Thank you!
4/12/2025
Gabriella S. VERIFIED CUSTOMER
There are lots of rag stroke scratches on the hood of my car. It looks like when they washed it after the service they rubbed in the existing dirt on the car in and created scratches in the pattern of the motion that the rag was rubbed on the car. This is super unfortunate on a brand new car. Is there anything that we can do to fix this?
4/12/2025
Cynthia K. VERIFIED CUSTOMER
Everything was fine
4/12/2025
Burton F. VERIFIED CUSTOMER
Louis did a great job in assisting me, keeping me informed and his follow through.
4/12/2025
Tammesia S. VERIFIED CUSTOMER
Adrian made the process of getting my vehicle serviced
quick and smooth
4/12/2025
Diane S. VERIFIED CUSTOMER
Great service!
4/12/2025
Elizabeth D. VERIFIED CUSTOMER
Carlos has been the most wonderful service representative you could possibly have in the position. He has helped both my husband and myself for the past 15 years with the highest level of respect and consideration. Bravo to the Lexus corporation for having hired him.
4/12/2025
Annessia M. VERIFIED CUSTOMER
Justin was awesome. Great customer service and conversation.
4/12/2025
Donna R. VERIFIED CUSTOMER
Best service adviser
always professional and honest!