My Service Advisor, Chauncey Levy was excellent. But the scheduler, Nancy, had me coming there to fix a faulty switch used to close my rear hatch. The part wasn’t available and it would’ve been a wasted trip. Luckily my car was due for oil and a tire rotation, which Mr. Levy handled, while ordering the part for the hatch.
5/13/2025
Remmie B. VERIFIED CUSTOMER
A pleasure to deal with.
5/13/2025
Fatima M. VERIFIED CUSTOMER
Justin provides excellent customer service
5/13/2025
Paula F. VERIFIED CUSTOMER
Brandon was great and exceeded our expectations!
5/13/2025
Scott A. VERIFIED CUSTOMER
First appt confirmed by email from Glenn was not entered in the system . Upon arrival the was no reservation . And of coarse Glenn was out sick . Joe stepped up and got my some car in as he was home for a few day from college so we only had limited time for service . When we received our vehicle back the trunk L emblem was missing. I informed Joe . He let me know he would have to have the security footage checked to see if it was in the vehicle before service . Kind of insulting . Chico handled the situation and provided a new emblem, which was nice but then the refused to install it. So on a Sunday(Mothers Day ) I got to spend 2 hours removing adhesive and installing the emblem, so my son could leave to go back to college. Not the best customer service experience to be honest. I’m a good customer w 2 Lexus vehicles . We service them at Lexus and I have bought thousands of dollars in parts , so I feel I’m a good customer. Would like to hear back from JM Lexus Scott A
5/13/2025
Judith S. VERIFIED CUSTOMER
He was attentive, very satisfied
5/13/2025
Ron E. VERIFIED CUSTOMER
I have known Carlos for 30 years at JM and he is the BEST!!!
5/13/2025
Gregory T. VERIFIED CUSTOMER
Carlos Nunez is a great service advisor. We have worked with him for years and we have never been disappointed with his help. The staff he works with at JM Lexus is very professional and highly trained. They collectively do a wonderful job of helping us each time we visit the dealer for service. Thank you JM Lexus
5/13/2025
Andreana Jules. VERIFIED CUSTOMER
Maico was great! Jody was as well! The staff at this location has yet to disappoint.
5/13/2025
Candice E. VERIFIED CUSTOMER
Thank you! John is wonderful and appreciate the relationship!
5/13/2025
Daphne S. VERIFIED CUSTOMER
Leo was great! Super kind, communicative and informative
5/13/2025
Lynne K. VERIFIED CUSTOMER
Very fast while waiting
5/13/2025
Cydney Narval. VERIFIED CUSTOMER
Chauncey Levy, always greets us with a smile. He is very professional, attentive,, a great listener to our concerns and also he always go above and beyond to ensure that all our questions and/or concerns have been addressed to complete satisfaction. He is an amazing Sevice advisor. I put my total trust in Lexus service department because of the outstanding customer service that is exhibited by Chauncey.. we need more people like Chauncey.
5/13/2025
David L. VERIFIED CUSTOMER
Ryan is the best…. He’s been my service rep for years… never steered me wrong
5/12/2025
Owen K. VERIFIED CUSTOMER
My service representative was excellent! Great customer service.
Thank you
5/12/2025
Caryn L. VERIFIED CUSTOMER
Matthew tried very hard to find the problem with my car.
5/12/2025
Shelly R. VERIFIED CUSTOMER
Shedrick is outstanding and I couldn’t be more satisfied. He consistently goes above and beyond what’s expected, is extremely knowledgeable, professional and a great asset and ambassador for JM Lexus. We need more “Shedricks” in this world!
5/12/2025
Jingxiang H. VERIFIED CUSTOMER
I am very satisfied with your work service today.
5/12/2025
Basil J. VERIFIED CUSTOMER
Thanks for your caring after our service visit, and to Lexus for excellent after the purchase customer service. That’s a great marketing! Thanks Leo for all you do.