Carlos is outstanding 10 out of 10 always a great experience with Carlos
8/21/2025
Eula H. VERIFIED CUSTOMER
My experience today at JM Lexus was a very satisfying one. Louis Sierra was very thorough and professional as he addressed the issues with my car. What made it even more satisfying was that the issues were resolved within a very short period of time.
8/21/2025
Michael T. VERIFIED CUSTOMER
Maico was amazing. He saved me a significant amount of money by recognizing that I was a retired JM family associate based on the coffee mug that I brought with me. I wasn’t even aware that I was eligible for the discount. He’s exactly the kind of associate Mr. Moran would have been proud of.
8/21/2025
Bill M. VERIFIED CUSTOMER
Ok
8/21/2025
Emily H. VERIFIED CUSTOMER
Delilah is the best service provider that I’ve had at JM Lexus.
I’ve been disappointed for the last year or two with JM Lexus staff. I’m beginning to have faith in your dealership again, thanks to Delilah’s courteous efforts to address my Lexus maintenance.
8/21/2025
Naylor B. VERIFIED CUSTOMER
As usual, Sam did a fantastic job. In fact, Sam is the reason I continue using JML to service both of my ES 350s. He is always friendly and professional, and always informs me of any unexpected repairs before performing (and charging) me for them.
8/20/2025
Davida Z. VERIFIED CUSTOMER
Joe is terrific. He works hard for his customers. I trust him.
8/20/2025
Joel C. VERIFIED CUSTOMER
The Service advisor Shadrach is very helpful and shared his knowledge with me. He was very patient and went over his recommendations with me.
8/20/2025
Shaliece W. VERIFIED CUSTOMER
She was very nice, personable and helpful.
8/20/2025
Sandra H. VERIFIED CUSTOMER
The service Advisor was excellent, polite n very helpful ..
8/20/2025
Maurice S. VERIFIED CUSTOMER
He did a very good
8/20/2025
Jonathan R. VERIFIED CUSTOMER
Was satisfied with the outcome of my service but thought that the wait time was much too long for what was done
8/20/2025
Lynne K. VERIFIED CUSTOMER
Issue was nir fixed. Lane departure light was on and they ordered the part and said they fixed it but as soon as started rhe car the light was on again. Now back in the shop
8/20/2025
Evelyne G. VERIFIED CUSTOMER
Adrian Todd did a great Job
8/20/2025
Bernard K. VERIFIED CUSTOMER
Omar was fantastic. The service fantastic. I switched from Lexus of N Miami who are thieves and don’t care about their clients. So happy I made the change and this is my 4 th Lexus
8/20/2025
Michelle R. VERIFIED CUSTOMER
Service was timely
8/20/2025
Beth L. VERIFIED CUSTOMER
She was professional, polite and thorough in addressing all my concerns.