Newbold Toyota Auto Repair Service

The reason for the appointment, Monday June 30 (window and trim) was either not addressed and/or is still not fixed despite my van being at the dealership all day. The following day, Tuesday I noticed that the windows are still making a very loud high-pitched squeaking noise. I contacted the dealership service department on Tuesday. My first attempt to notify of the problem I was put on hold for over 15 minutes and eventually the phone call was dropped. I immediately called again and spoke to someone who told me that they will talk with the manager and call me back. The said person nor the manger never contacted me again. Mark called me on Wednesday. I was unable to answer the call but returned his call approximately an hour later he did not answer my call and or respond to my voicemail (Wednesday). Thursday afternoon I still had not been contacted by Mark, therefore I called him again. When I eventually was able to speak with Mark, he confirmed that some of the issues that I requested to be fixed were not addressed while my vehicle was at the dealership. He also stated that he does not know why the windows are making the noises still. He requested that I video the windows and email it to him. He reassured me that he would show the video to his “technician” and contact me. It is Friday and I still have not received a phone call back from Mark. This would be the fourth appointment to address the trim piece that was/is sticking out from my van that was located as a defect when the van was less than a year old. This is the third time my windows have been looked at for the documented issue. At this time, I am very disappointed in the lack of communication from Mark and or the service department.

Jonathan answered all my questions and those he could not answer immediately he went and got an answer for me later. And his follow up on the process of my maintenance was wonderful. He’s the best.

Yes and no , was happy roof rack leak was addressed, but now I have another problem that I didn’t have before I came there , one of the areas of the leak was drivers side seat belt would get soaking wet when it rained and yeah it basically didn’t stop raining until last two weeks , I noticed it was kinda folded and very tight pulling it out ,when I was leaving , figured it would loosen up and tried to straighten it out when it wound back in , but now it just kinda hangs out the bottom of door and I scoop it up and feed it back in . Was planning on calling today anyways because it’s gotten worse not better . Didn’t want to be a pain , everyone seems very nice and helpful there .

Sarah was awesome as it has been with our previous visits at Newbold Toyota but her trainee was subpar - no greetings, no smiles, no thank you received from her. We didn't feel any enthusiasm at all from her trainee wanting to be there nor catering to us.

Helen provided timely communication about my service and is very customer oriented. An asset to the team

Helen was super professional and helpful as always. Great customer service

After spending nearly $1,400, the car has the same problem. It does not appear the diagnosis of needing a new radiator and thermostat was correct.

Awesome customer service!! 10 outta 10 for Toyota!!

I feel waiting 2 and a half hours for service is a little too much. Why have appointments knowing your customers will have a long wait time. Either set the appointments further apart or hire more people. I don’t think it is the maintenance people I feel they are just as frustrated as your customers. Everyone there are such sweet people I have always had a positive interaction.

It was fantastic. No complaints

Mariah was very friendly and professional

Jim provided EXCELLENT customer service!

None

No need to contact us. Just pay a little more attention to appt times. Mariah was very apologetically for the unusual wait. Thank you.

Jonathan keep me well informed all the way through

Good experience Very friendly and prompt service

Very well satisfied

James is always so helpful and respectful and on top of things! I’ve been going to Toyota Newbold for 20 years, and I’m never disappointed! Thank you!

My appointment was scheduled for 0800. My vehicle was not complete until 1700. When I called to ask about the status of my vehicle. I was told by the representative assigned to my vehicle that because I did not specify that I needed my vehicle by a certain time that the maintenance was done when they got to instead of at my original appointment time. I told the representative that my husband would pick up the vehicle as soon as it was done. Considering I expected my vehicle to be service at 0800 I didn’t think it would be 1700 by the time we were notified. The representative was a bit rude in the delivery and when I asked how much longer and when the service department close her delivery of that information was also delivered in a rude tone.

I love working with Helen. She is clear and intentional in our conversations.