Subject: Disappointing Service Experience
I am writing to express my dissatisfaction with the service I received during my recent visit on 9/25/25. I had a 2 PM appointment for an oil change, but my vehicle wasn't ready until 3:37 PM.
• I had to inquire about my car at 2:55 PM as I had not received any updates or the report.
• When I asked if my car was ready at 3:30 PM, I was told it was being washed.
• Upon receiving my car, it was not washed, smelled like oil, and had black oil stains on the inside of the door.
I have always appreciated the service at your St. Andrew's location, which makes this experience particularly disappointing. I hope you can address these issues to improve future service.
Thank you for your attention to this matter.
9/26/2025
Kevin M. VERIFIED CUSTOMER
Easy to schedule for recall, helpful staff, great service. Would highly recommend.
9/26/2025
Rodney D. VERIFIED CUSTOMER
It was amazing. He listen exactly what I needed and wanted promptly got it to a technician who took care of the issues and I was out of there before work, quick professional, and very pleasant experience. I would not only recommend him highly. I will go back to him for any of my needs With my vehicle.
9/26/2025
Nancy H. VERIFIED CUSTOMER
Ryan did a great job! He explained everything in detail and im a professinal manner.
9/25/2025
Jermaine D. VERIFIED CUSTOMER
We will see. Still waiting on return of my vehicle.
9/25/2025
Harold P. VERIFIED CUSTOMER
Prompt and courteous.Answered all questions.5stars wow
9/24/2025
Karen B. VERIFIED CUSTOMER
Carter is wonderful! She listens and doesn’t judge or look down on me.
He is the only reason I have not gotten rid of my pathfinder!
9/24/2025
William B. VERIFIED CUSTOMER
In-N-Out standing job with my vehicle can't wait to get back in it thanks once again ????????????
9/24/2025
Dominic G. VERIFIED CUSTOMER
Excellent customer service provided by Carter!!
Thank you!
9/24/2025
Lasandra F. VERIFIED CUSTOMER
Extremely satisfied
9/24/2025
Quian C. VERIFIED CUSTOMER
Gregory's customer service was great! He helped me get answers to my questions. I appreciate Gregory for helping me with my questions about my vehicle.
9/23/2025
Josephine I. VERIFIED CUSTOMER
None
9/23/2025
Christopher M. VERIFIED CUSTOMER
Fast and professional
9/22/2025
Theresa H. VERIFIED CUSTOMER
Thank you I truly appreciate your help
9/22/2025
Denise T. VERIFIED CUSTOMER
Mr. Welsh did an excellent job.
9/22/2025
Lester L. VERIFIED CUSTOMER
I want to thank you for the outstanding team service starting with Carter on down to the service desk and the mechanics. I would recommend customers to take their vehicles to **** Smith Nissan of St. Andrews.
9/20/2025
Michelle R. VERIFIED CUSTOMER
Please give me q call to discuss.
9/19/2025
Divjot S. VERIFIED CUSTOMER
Amazing communication, staying in touch along the process, providing insightful updates and most importantly providing an accurate timeline were the main contributing factors in providing a completely satisfactory experience. Thanks Greg and **** Smith Nissan St. Andrews!