As always David has a great job in taking care of my car . Let me know what I will need in the future.
12/4/2017
Steven C. VERIFIED CUSTOMER
I brought my 2016 Tundra in for an inspection of the trailer brake controller unit. As I stated, the unit was not activating the brakes on my Forest River Evo travel trailer. Glendora Toyota did update the software, however the integrated Toyota brake controller still does not engage the trailer brakes. I drove the truck and trailer around town, including some steep streets while riding the brakes to control my speed. At the bottom of the hill, the trailer brake drums were still cold to the touch. These results are consistent with problems experienced by other Tundra owners. I love this truck, but this issue disappoints my high expectations of Toyota products. I have purchased an aftermarket brake controller at a cost of $196 and will install to solve the issues caused by the inadequate Toyota part. I hope Toyota solves this serious safety issue before an integrated trailer brake controller fails to provide balanced truck-trailer braking and eventually overheated truck brakes cause an accident.
Sincerely,
Steve Cerjak
****-****-xxxx
12/4/2017
Jose O. VERIFIED CUSTOMER
Rick is always a great help. Always checking in & following up. A pleasure to work with
12/4/2017
Maria G. VERIFIED CUSTOMER
I trust Genero he always is very trustworthy and respectable. He is the only reason I take my car to be repair and I buy cars.. sometime I am not happy with salesmen but I like the services I get with the services dept! Thank you for inquiring on the services!!
12/4/2017
MA TERESITA. VERIFIED CUSTOMER
Employees are warm and friendly explain well re needs of my vehicle. Toyota Glendora is worth recommending.will surely return for my next car service, thanksmr genero.
12/4/2017
CHARLENE S. VERIFIED CUSTOMER
The service was excellent and he was courteous, knowledgeable and kept me informed at all times. Great job!
12/4/2017
Mario E. VERIFIED CUSTOMER
Doing a great job.....
12/3/2017
Emmanuel R. VERIFIED CUSTOMER
Joseph Q was personable and he cared about customers and their vehicles, and he made sure that I was happy with the service overall, and I was. I will be returning for more and will refer Toyota of Glendora to friends and family.
12/3/2017
Thomas H. VERIFIED CUSTOMER
They were fast and professional. Great job
12/3/2017
Kimberlie V. VERIFIED CUSTOMER
Genaro was very for professional and advice me of any concerns with my vehicle and what services was performed on my vehicle.
12/3/2017
Robert M. VERIFIED CUSTOMER
Rick in Service does an excellent job and kept me informed while I was waiting.
12/3/2017
Jicheng W. VERIFIED CUSTOMER
1) My 2015 Toyota Corolla was due for the last time 5Km (2yr or 25km) free maintenance services prior to Sept 26, 2017. No reminder was sent to me.
I called Service department and was asked to talk to Joseph, who promised me that this last time service would be still free of charge.
But when I arrived, he told me sorry that I had to pay $29.
I tried negotiate with him and the Manager without success.
I felt that I was cheated. But I decided to finish this round of service, since I would not waste my gas.
2) When I checked in, I told Joseph that I heard noises underneath my car, and asked a mechanical check. But when I checked out, I was told nothing was wrong. I highly suspected whether a mechanical check had actually been conducted ad promised.
12/3/2017
Benjamin S. VERIFIED CUSTOMER
Very happy with the service. Thanks
12/3/2017
Harry M. VERIFIED CUSTOMER
Check how many times I have used B. Gomez in the past, there is your answer!!!
12/3/2017
Joe Z. VERIFIED CUSTOMER
The service my vehicle received was great. They took care of what it needed in an expedient manner .
12/3/2017
Elia T. VERIFIED CUSTOMER
Excellent Service Rep.
12/3/2017
Jesus G. VERIFIED CUSTOMER
Thank you for your service it is so peace of mind to know you care
12/3/2017
Debra M. VERIFIED CUSTOMER
It was a little tough at first trying to order the tire. The technicians were a little dis-organized. I am a Toyota employee. They did not know where the order was and they kept asking me who ordered the tire. After all this confusion, one service technician jumped in and went the extra mile to find the tire, gave my husband transportation to and from home. Everything ended on s good note and we were satisfied.