Toyota of Glendora Auto Repair Service

Awesome service

David and service were phenomenal. He explained everything to expect and was accurate with his time estimate.

Satisfacción Good job thank you good service sir David Millan

Very professional and courteous

Thanks for your excellent service David????????

Great customer service. I was there for my first oil change. I received my car in the time frame promised. Thank you Gerardo!

Mr. Millan explained what would be done to my car and how long it would take. He called once my car was ready and everything was completed as promised. Prompt courteous and professional service.

Yes, I was completely satisfied and everyone in the Service area was very friendly and professional! Thank you removing my LoJack from my new car I got two days ago.

Miguel has done a perfect job on my rave 4. Thank you Miguel for a job well done.

Good reliable quick honest service

Completely satisfied with all your work, thank you

Professional

I appreciate that Dave informed me of everything that needed to get done on my truck.

Very helpful in answering questions. Friendly and respectful.

he has taken very good care of me explained everything and I am happy with the experience that I've had with him so far nice young man

The staff went beyond what I would consider the norm.

I took my vehicle for service on Saturday, February 28 when I checked my car and I informed them that it had a collision light displayed on my dashboard when I picked up my car they said nothing was coming up and then my Vehicle was okay, I sign off the car. The moment I get on the freeway. The light comes up I take it back to the dealer. They said that is was a busy day and that they don’t have enough technicians and that I could bring it back on Tuesday. I take it back on Tuesday. They told me that. camera has something defected or some sensor from the cameras not working, but they cannot replace it at the moment cause they need to order the parts. I said OK ordered the part and I informed them that I will be taking a long trip this coming weekend and ask if my car was safe to drive he said that technician has said that it was not safe to drive it. I asked for a loaner. I got contact this morning Thursday that. They have received the part, but I’m not able to take it in until this evening. I have asked them if they could keep the car fix it while I’m gone and I could ask for a loaner they’re only saying that they will provide me a loaner for one day. Is so inconvenient to have a brand new car and not be able to take it on my trip because of some technical and unsafe position. and that Toyota is not able to provide me with a solution.

Service rep wasn’t polite or courteous upon my arrival. Needs customer service orientation. Service for a simple oil change took too many hours and tires weren’t rotated.

The reception team at the service desk were also very helpful!

Wait was a bit long but Genaro was very good.