The new interface on the website to make a service appointment is terrible. More time consuming and not user friendly. The check in process at the service center took longer since we still had to check for and answer all the questions that used to be done when making the appointment. The new service report is not as user friendly. It is harder to read and I feel as though it was not as informative as it used to be. Receiving a text message saying parts were in and to call for an appointment for another car that had already been serviced was frustrating since it made me worried it was not fixed correctly. Turns out it was just a scam to get me to call so you can try to buy my car. Dint you think that if I wanted to trade in or sell my car I would contact you. Those calls are not necessary especially when they are attached to a service that was already performed but made out to look current. Over all the employees were great no issues and no issues with the work that was completed. Just not happy with your do call technology upgrade which seems like a customer service down grade.
3/2/2025
Jackson R. VERIFIED CUSTOMER
Parts that I was told were in stock, actually needed to be ordered and a day later I was told they were discontinued. When I drove it home it was revving weird and the check engine light came on so I had to go back. I was told they cleaned the engine bay and got water in the engine so one cylinder wasn’t firing. They cleaned out the water and reset the code. When I got home the second time, I looked under the hood to make sure everything look right and I found a Snap-On magnetic light. Someone had dropped a light in the engine bay next to the intake and left it there. If I hadn’t checked and found it, it might have gotten crushed or melted somewhere in the engine bay. I’m really disappointed in the level of professionalism and the quality of work done on the car.
3/2/2025
Ryan W. VERIFIED CUSTOMER
Fast and easy service today!
3/2/2025
Cecil M. VERIFIED CUSTOMER
No issues
3/2/2025
Edward B. VERIFIED CUSTOMER
Blanka and everyone were very helpful
3/1/2025
Anthony R. VERIFIED CUSTOMER
Thank You Brendan for rectifying the issues!!
3/1/2025
Diane B. VERIFIED CUSTOMER
Olvin was amazing. Used my extended warranty that I forgot I had. Saved me almost $900.00.
3/1/2025
Glendey B. VERIFIED CUSTOMER
Muy satisfecha del servicio muy amables
3/1/2025
Jim S. VERIFIED CUSTOMER
Friendly, quick drop off and professional
3/1/2025
Juan M. VERIFIED CUSTOMER
The team is very professional
3/1/2025
Kathleen B. VERIFIED CUSTOMER
Job well done Genaro Millan. He’s the best!!!
3/1/2025
Ali K. VERIFIED CUSTOMER
Great service
3/1/2025
Jesus C. VERIFIED CUSTOMER
God job
3/1/2025
Todd L. VERIFIED CUSTOMER
Everything went very smooth. Thanks.
3/1/2025
Shwan P. VERIFIED CUSTOMER
David in service was great. Very professional and friendly. Also Bunny in parts is very helpful and acknowledges everyone walking by. Great staff clean and friendly dealership.
3/1/2025
Janis M. VERIFIED CUSTOMER
I’m always happy with my experience at TOYOTA Glendora and my service provider David is very professional with me and treats me with great respect. I always enjoy my visits to TOYOTA Glendora.
3/1/2025
Jenie B. VERIFIED CUSTOMER
When I took my car in Miguel asked me in detail what was going on with my car and was able to diagnose what may have been the cause of the noise. I was told that I would have my car back by 2 and it was actually ready at 12. Thanks!
2/28/2025
Monina T. VERIFIED CUSTOMER
Excellent service
2/28/2025
Ilsi M. VERIFIED CUSTOMER
Muy contenta gracias por el servicio ????????
2/28/2025
Fernando G. VERIFIED CUSTOMER
Sometime appointment can’t be made.
As someone that works in customer service and hospitality the first approach is to make everyone feel welcome.
I didn’t have an appointment and I had a lady who made me feel bad and the representative who said service can take six hours or more.
As if I should go somewhere else.
I been coming to Toyota if Glendora for years and brought three different cars.
I didn’t get a full detail report as I always do such as brakes, wipers, fluids topoff.