Matt was great.very professional. He treated me great.Thanks to all.
3/4/2026
Norman J. VERIFIED CUSTOMER
Giovanni was a great help I really appreciate his professionalism, service, and ability to address this issue during a stressful time I will be back only at this dealership
3/4/2026
Tiajuanna E. VERIFIED CUSTOMER
Matthew is EXCELLENT!
3/3/2026
Geoffrey D. VERIFIED CUSTOMER
Would like see mechanics at work on my vehicle.
3/3/2026
Peter F. VERIFIED CUSTOMER
Fantastic personal service.
3/3/2026
Thomasena W. VERIFIED CUSTOMER
Came in to have tires checked. Two tires were found to be damaged. Was told that the tires were not covered by the contract I have. I told them that was specifically discussed when I bought the car. Told me No. Paid for one new tire. Upon getting home and going thru contract and calling insurance company I found out I AM covered. Now here it's Monday and I have to make another trip back to Columbia for them to correct and finish the problem.Over an hour drive one way. Who's going to cover my gas and time? Totally disappointed with this visit
3/2/2026
Steve S. VERIFIED CUSTOMER
To Mr. Middleton 5 excellent.
3/1/2026
Alexander B. VERIFIED CUSTOMER
Tyler was great. Much appreciated his assistance through the whole process.
2/28/2026
Patricia S. VERIFIED CUSTOMER
Tyler was very knowledgeable in the service my vehicle needed. Tyler recommended the battery and new tires for my vehicle. The vehicle is running excellent and I was totally satisfied with being able to get the battery and tires installed in one appointment. Also happy that I got an appointment so quick. Thank you.
2/28/2026
Andrea T. VERIFIED CUSTOMER
I just can say thank you for your service you are the best.
2/27/2026
Ashlee C. VERIFIED CUSTOMER
Very commutative! Great service.
2/26/2026
Manuel V. VERIFIED CUSTOMER
Thank you for the inspection and detailed report. I appreciate the transparency and photos provided.
However, I would like clarification on several repair recommendations and associated pricing. Some of the quoted amounts, particularly for the battery hold-down repair and chemical fuel service, appear significantly higher than standard market rates.
Additionally, I would like confirmation on which items are true safety concerns requiring immediate attention versus preventive or maintenance-based recommendations.
Please provide brake pad measurements in millimeters and the battery load test results so I can make an informed decision.
I value honest, data-driven service and would like to ensure pricing and urgency align with industry standards.
2/26/2026
Genora R. VERIFIED CUSTOMER
The service was completed in a timely manner. Staff conversation via phone was friendly. However when we arrived for p/I of vehicle those present were not pleasant. We had to ask for directions at least three times ????
2/26/2026
Sandra W. VERIFIED CUSTOMER
Looking forward to completing the survey about Tommy's interaction with me during my repairs.
2/26/2026
Kenneth J. VERIFIED CUSTOMER
My feedback about the manufacturer will not be kind. I feel like Ford doesn't give a crap about the customer once the vehicle is a couple of years old.
2/26/2026
Andrew R. VERIFIED CUSTOMER
Friendly and got everything done in a timely manner. I really appreciate the pick-up/drop-off service and the driver John was nice.
2/25/2026
Raymond S. VERIFIED CUSTOMER
I am Completely Satisfied with the service rendered me by Mr. Tommie Middleton. He worked with the Ford Warranty Rep to make my service experience comfortable. Mr. Tommie exhibits very good customer service qualities and made my repair experience comfortable. Raymond S
2/25/2026
Karin E. VERIFIED CUSTOMER
Giovanni was knowledgeable and super helpful and supportive throughout the entire process. I appreciate him.
2/25/2026
David G. VERIFIED CUSTOMER
Tommy was very professional and courteous
He answered all questions concerning service on my vehicle today.