I went there for a recall on my truck, I had an appointment. I get there and I’m told the parts are not there. That they need to replace the engine. I was not aware that they need to replace the engine. I ask for a loaner, I’m told that I need to wait for a manager. I’m there til 09:30.
Then the advisor comes back and tells me that my recall is fix but that my engine is not there, that is ok to take my truck. At this point I’m confused first I need to leave my truck then I don’t . I would like to seen a manager but not even that.
3/8/2025
Carlos G. VERIFIED CUSTOMER
Excellent service
3/8/2025
R H. VERIFIED CUSTOMER
Excellent service, very efficient employees!
Thank you so much! And have a nice day!!
3/8/2025
Jonathan G. VERIFIED CUSTOMER
Overall, Hector did a quick and efficient job.
3/8/2025
Laura N. VERIFIED CUSTOMER
They didn't bother to put a put for there fett they left dirty footprints on my rug an entrence
3/8/2025
Delfina G. VERIFIED CUSTOMER
After ten years of dealing with Toyota and servicing my vehicles there this last visit was the best. Jacob Armendáriz was great, he not only kept me informed but when the service was completed he escorted me to my car so I didn’t have to walk out and try to find my own car which I greatly appreciated.
3/7/2025
Elena T. VERIFIED CUSTOMER
Great service.
3/7/2025
Febian M. VERIFIED CUSTOMER
I was very impressed with a couple of things at the service department. The second I drove up, I was kindly approached and greeted. There was constant communication. All my question were answered and what I was told actually happened. I left the facility and upon my return and proceeded to the waiting room. I was impressed with the layout and amenities of the waiting room. There was a lounge area with coffee and snacks available along with a semi-private work area with plenty of outlets. The bathrooms were clean. All in all, it was a great experience.
3/7/2025
Humberto C. VERIFIED CUSTOMER
Gracias y bendiciones
3/7/2025
Alejandro P. VERIFIED CUSTOMER
Hector provided great customer service and was very professional in his interactions with us.
3/6/2025
Jose T. VERIFIED CUSTOMER
Thanks!
3/6/2025
Brett H. VERIFIED CUSTOMER
Manuel was great and very helpful and informative.
3/6/2025
Jesse T. VERIFIED CUSTOMER
Michael is the best at his job totally satisfied with the experience.
3/6/2025
Emma S. VERIFIED CUSTOMER
Saul Ochoa was very helpful and professional.
3/6/2025
Armida M. VERIFIED CUSTOMER
Hector was very attentive and keeping me informed of everything that was going on with my car. Everything done in less than an hour.
3/6/2025
Patricia R. VERIFIED CUSTOMER
Complete satisfaction
3/6/2025
Madison S. VERIFIED CUSTOMER
Quick and friendly service as always
3/6/2025
Maria I. VERIFIED CUSTOMER
Fue muy amable la joven gracias por su atencion
3/6/2025
Juan R. VERIFIED CUSTOMER
Great customer, makes me feel like we're old friends with his interactions.