Bommarito Toyota Auto Repair Service

I had an appointment at 10 for a oil change sat there for 2 and half hours that’s to long

I learned that the problem was caused because the oil had not been changed within recommended parameters. This was a surprise as my family has brought in the RAV4 religiously to Bommarito for scheduled maintenance, and in fact, it was at your establishment in March, at which time we asked if an oil change was due. No oil change was done in March. Thus I had to pay for an extra service to "clean out the sludge" due to the failure timely to change the oil. While Scott kindly did not charge me for diagnostic service, I can't help but feel that if the oil change had been done in March, I would not have had to pay for this additional cleanup service, and of course, I would not have had to spend the time taking the car in for service again so soon.

Josip was communicate and professional.

Danny always goes above & beyond.

TV area too loud.

All perfect

Josip was excellant in all areas of his job . I think he is a good addition to the guys behind the desks . Always a good experience for me at Bommarito Toyota .

Great service

Kaleb did a great job, he did everything in his power to get me the best result from a bad situation. However, due to no fault of his, but a separate employee, my warranty is voided and they cannot undo that. If anyone had told me a filter needed changed it would’ve been done. I’ve kept perfect maintenance on this car, and now because of one filter (which again, I wasn’t told to change at any time) my warranty no longer exists. Not just that, it also voided the extended warranty I paid extra $ for and never used!

Appreciated all the assistance we received from all personnel.

I have had an issue with the car for the past 8 months all while driving an unsafe vehicle. There were prior problems I have had in the past where my check engine light would come on. This happened four times. Each time your company reset the car and the light would come back on. There were oil leaks spark plug issues you name it… the underlying issue here was the fuel injectors I recently found out about on my last visit when I insisted something was wrong with the car. This started in November of 2025 and it’s ongoing. During the time of all the problems my car was u see warranty. Now the ly finally realize what the initial issue is and it’s past my warranty date. Your advisor told me that wouldn’t be covered under the powering warranty which I disagree with. I have created a case and an investigation is underway as to why each time the engine light came on your dealership was unable to see the real problem here and one expensive one at that! I should be hearing from Toyota Corporate on Monday. The price as of yesterday was 4K to fix. I got a real problem with that now that your service workers finally figured out the problem after my warranty was up. After this issue is fixed, I will NEVER be returning to Bommarito Toyota because of rude service and inexperienced vehicle technicians.

Kaleb is not professional and not honest. He lied to me about my car tire saying they was a nail but nothing was wrong with me tires. All I need was help with putting pressure in my tire. But he lied to me may because of my ethnicity, race, gender and disabilities. I do not want to work with Kaleb! Scott is very honest and helpful. Kaleb over the phine kept talking and talking honestly he is weird! He has some nerves to make it like everything was true what he qas saying.my question is how many other people is he doing to? This is not right, we are all going through a lot kn this world but what Kaleb did to me I will never forgot as a Christian may God forgive him. He knew exactly what he was doing and FYI I have never scheduled services with him. He knows nothing. Kaleb get a life, be honest with customers no one is perfect but you went very far. What if I brought my car? You could have done a lot of worse staff! Get a life! #you can do better than that. Also respect people just because you hought your car where you were 16 doesn't mean we all did. Honestly i am so disappointed with him and I dont and have never trusted Kaleb. I work with Sott never had issues. He explains to me when I dint understand something and he also smile and respect people of all types. Pleasw be like Scott, learn from him. I will never recommend Kaleb to anyone. Thank you disappointed customer! GET A LIFE KALEB!!! Also I did not bring my car today but Kaleb sent me receipts saying thank you bringing your car! ???????????? THATS NOT RIGHT! GEAT A LIFE KALEB!

Leland was fantastic to work with and helpful with my services.

Good Job!

Outstanding service

Scott is the best

Very professional work and communication from the staff.

My experience couldn’t have been better. Every time I come in to have one of my cars serviced, Leland makes me feel like family. He’s polite, positive, and extremely helpful.

I made an appointment for 11:00 and it took two and half hours to complete the service. The required service was a tire rotation. I understand that staff are busy and there were many customers but 2.5 hours with an appointment is not acceptable.

A couple of things I’d like to note about my service experience. I was told that with the services I scheduled for my 8:30am appointment, I would need to wait at least 1.5 hours (due to a software recall update). I waited 4 hours. I had to ask for an ETA and was told 15-20 min more which ended up being 30 min more. I would have appreciated updates if this was going to be the case. I also do not think “the computer was running slow” was an acceptable excuse for this. The other services I scheduled were emissions, and normal maintenance as part of my 2 year warranty. This is the reason I believe I waited 4 hours. The total of my visit was only going to be the cost emissions so I’m guessing work on my car was put off to accommodate others who were paying more. This is also unacceptable because in purchasing a car from your dealership the costs of those maintenance visits is looped into the price of my car. I would also like to add that Dan Jenkins thought that a less than 2 year old car (hybrid with synthetic oil) would need an oil system flush. He gave a whole run around about recommending this service to me and I’m guessing it is because of my gender as he has tried this type of thing before. There is no way my oil system needs that at a little over 22000 miles after following the normal oil change schedule and again, with synthetic oil. I absolutely turned down this service as it is not something that is even recommended in my car’s manual. I do not appreciate the attempts to take advantage of customers. Before this, I have had a very positive experience with Bommarito Toyota. Today’s service was a poor reflection on Bommarito.