Leland did an outstanding job of providing the best customer service experience that I can remember. I will look for Leland the next time I bring my car in for service.
2/24/2026
Pearline G. VERIFIED CUSTOMER
Thanks for your service
2/24/2026
Richard P. VERIFIED CUSTOMER
Kaleb was attentive to my needs, resolved my issue with the damage tire. Also kept me informed of the work be performed. He looked up the warranty information, then informed me the tire replacement was covered.
2/24/2026
Michael C. VERIFIED CUSTOMER
Bob is so nice and with him being an ex tech he is very knowledgeable with service recommendations. He’s not bad to look at either. ????
2/21/2026
Aprel H. VERIFIED CUSTOMER
Friendly staff, in and out
2/21/2026
Shelby D. VERIFIED CUSTOMER
Mr Jenkins was friendly and helpful, and even had a coupon for the service I was getting.
2/21/2026
Brhanu A. VERIFIED CUSTOMER
Thank you
2/21/2026
Ronald P. VERIFIED CUSTOMER
Very pleased
2/20/2026
Brenda D. VERIFIED CUSTOMER
Thank you for the friendly and helpful service!!
2/20/2026
Alan H. VERIFIED CUSTOMER
Very positive
2/20/2026
Yolanda B. VERIFIED CUSTOMER
My car was not wash appropriately. Other than that the service was great.
2/20/2026
Jordan A. VERIFIED CUSTOMER
I am submitting additional feedback regarding my attempt to contact Chris Woodson, Service Manager at Bommarito Toyota.
On the morning of 2/18, I called and left a voicemail explaining that I needed to speak with him regarding my customer service experience at the dealership involving Daniel. I provided my contact information and requested a return call. I did not receive a response.
I attempted to reach him again today (2/19). My first call went unanswered after a brief ring of approximately five seconds. Assuming the call may have been missed or declined unintentionally, I called again. The second call rang for an even shorter period and went directly to voicemail. I left another message and, as of now, still have not received a return call.
As a customer, I find the lack of response concerning and disappointing, especially when reaching out to management regarding a customer service issue. A return call acknowledging the concern would be the expected level of customer care.
Thank you for your time.
2/19/2026
Leslie B. VERIFIED CUSTOMER
There isn’t much to talk about really. I called an hour, prior to my arrival, to ensure that they would have a shuttle driver ready for when i srpppwd off my vehicle- and I was told yes. The shuttle driver was sent to run an errand right after I arrived and was unable to take me home. I stayed and waited when my vehicle was finished and I drove out of the parking lot. I noticed some noises starting that weren’t happening when I came in. It got progressively worse as I drove and so I turned around and had to bring my vehicle back. It was a mechanical error after doing the multi point inspection and tire rotation and something wasn’t screwed on or put back together correctly. I don’t know how badly it could’ve turned out if I hadn’t turned around to go back, but they insured me they wouldn’t charge me for fixing what they caused. Things happen, it just wasn’t my best experience. I’ve been going to this Bommarito for probably 15 years and it has been mostly good as far as experience goes. It just was a big inconvenience and I had to leave my car there most of the day as I worked from home and then returned later to pick it up.
2/19/2026
Tony M. VERIFIED CUSTOMER
Excellent job ! Thank you !
2/19/2026
Richard H. VERIFIED CUSTOMER
Great service by Leland J Friar
2/19/2026
Linda V. VERIFIED CUSTOMER
Kaleb is awesome! He was very professional, kind, courteous and outstanding customer service skills!
2/19/2026
Mark W. VERIFIED CUSTOMER
He was very informative and efficient.
2/19/2026
Edmund P. VERIFIED CUSTOMER
Very good
2/19/2026
Timothy D. VERIFIED CUSTOMER
It took 3.5 hours for 15,000 mile maintenance and a computer re-call. I was told it would be approximately 2 hours . Very satisfied with my service rep.
2/18/2026
Russell . VERIFIED CUSTOMER
Scott took care of my needs to my full satisfaction