Wesley Chapel Toyota Auto Repair Service

Scott was great

Very pleased with the experience!

He provided excellent customer service with a smile. Thanks!

Very satisfied. Damien was courteous and efficient.

Good service

Excellent service. Scott was very helpful and I am very satisfied.

Said would be done in an hour and it was a video was also sent to me on how they did the inspection/ nice touch

Professional, friendly, competent and timely service!

I was told that she was my battery so I bought a new battery only to continue having the exact same issue. Most recently, I was told the issue is my key fob, and that I would need a new key fob to be programmed to the car. I was told that the car light is still going to be showing the key symbol because my car is a crossbreed between a Toyota and a Mazda and the only way to clear the car light is to program a second key for double the price which is over $1000. I felt it would be absolutely insane to pay that price and was told that it’s OK I wouldn’t need to pay for a second key fob because the one new key fob has been programmed and the car has been starting flawlessly every time for the past few days since the reprogram. I left with my car driving without issues only to start it up the next day, and it started after a few seconds of struggling. The following day, which is today, May 8, 2025, my car struggled to start for about 15 seconds and then finally started. Prior to my experience at the Wesley Chapel location. I took my car to the Fletcher Ave., Toyota where I had to visit three different times and paid $2200 only to have everything done but the main issue. I was told it was the spark plugs and several other things however, that was not the case. I now need to take my car back to the Wesley Chapel location once more because although Lisa told me it was starting flawlessly that is not the experience that I had today. Lisa was communicative while Joe was out and I appreciated that, but Joseph Knips was not very communicative. He continuously left me hanging with several hours without giving any updates while I was sitting in the shop after telling me it would only take about an hour he forgot to text me to tell me to hold onto the rental And several days went by with no update, even though I called and spoke to another representative who transferred me to Joseph’s line. I was not informed by Lisa that Joe had went out of town and she was filling in for him. I am very upset that I will have to take my car back again because till this day I have spent over $3000 for the issue of my car struggling to start and it still has not been completely fixed. I do not want to spend any more money on this issue because I have lost faith in Toyota’s ability to fix my car. I have been a loyal customer with Toyota for seven years and have never had such an experience.

Your team is always amazing. I had Alex a few times and he’s the sweetest and does amazing job. Especially making sure you have everything you need.

Damian was clear, precise and no nonsense. I felt comfortable trusting he'd communicate information on my vehicle needed repairs without any exaggerations.

Thanks for being consistent with providing excellent customer service.

H

Great job, done in 45 min

Thumbs up.

Well informed and helpful.

Everything was awesome. Daniel communicated clearly and straightforward. Thank you

Very nice guy

Had a great experience today

We like the service thanks