I was not notified that my car was ready on a timely manner. I was told that the service department is not allowed to “interrupt “ the sales associate even though, I repeatedly told the sales advisor that I was NOT going to be buying a car that day. The service department kept me in the dark about the status of my car until 3.5hrs later when I went to them to inquire about my car only to find out that it had been ready for a while. I was very upset at that moment because my time is also valuable and I spent more time than I had to. I don’t like these tactics and because of this reason, Wesley Chapel Toyota will not be where I go when I’m ready to buy a car and I doubt I will be going back for service.
7/21/2025
Manuel T. VERIFIED CUSTOMER
Great service from Amanda
7/20/2025
Katty O. VERIFIED CUSTOMER
Amanda Velez es realmente muy agradable y profesional
7/20/2025
Lylian K. VERIFIED CUSTOMER
Buying my next vehicle with your dealership again!
7/20/2025
John A. VERIFIED CUSTOMER
Amanda and Stephen are rockstars. They took care of me, kept me updated and had me out the door. Thank you Amanda and Stephen
7/20/2025
Jack C. VERIFIED CUSTOMER
The cost was very expensive. Why don’t you send any coupon deals for the people who get their car service at your dealership? this would make your customers happier and want to go back to your service for next time.
7/20/2025
Edward Z. VERIFIED CUSTOMER
????
7/20/2025
Raymond P. VERIFIED CUSTOMER
Your website is terrible. I was in the Service section and a pop up asked if I wanted to make an appointment. I said yes and filled out the form. Turns out that I made an appointment for a test drive. So I arrived early and Don was able to work me in. This is the second time your website screwed me up. I’m just going to call on the phone from now on. It is too bad that you can’t figure this out. There are a lot of good website designers looking for work.
7/20/2025
Jimmy H. VERIFIED CUSTOMER
I was there 3 hours just to get the oil changed in my RAV4 every one nice and polite but that’s too long way to long. When you have 2:30 appointment and it’s 5:30 when they have you ready to leave that’s to long to wait and they know you are waiting for it.
7/20/2025
Kelly G. VERIFIED CUSTOMER
Nicole is amazing but my car still is not fixed
7/20/2025
Elmo J. VERIFIED CUSTOMER
Mason was very professional and courteous.
7/20/2025
Kevin E. VERIFIED CUSTOMER
Service was quick.,
7/20/2025
Michelle M. VERIFIED CUSTOMER
I'd choose Josh every time if I could. He's professional, courteous, patient with my questions and knowledgeable with his answers, funny, and has a no-pressure approach to suggesting upgraded service repairs that the car may need. Thank you Joshua!
7/20/2025
Roderick H. VERIFIED CUSTOMER
Mr. Didio did not return two voicemail messages. Otherwise service was excellent.
7/20/2025
Diane R. VERIFIED CUSTOMER
Nice service guy.
I'm disappointed in the level of service. I had a clogged windshield wiper fluid tube I asked for it to be checked at that time I was told it would be $99 just to check it. That's ridiculous especially if you bought the vehicle at the dealership. I have bought a few from this dealership in the past years and since new owners the lack in customer service has been disappointing from the day I bought the vehicle. ????
7/20/2025
Nicholas M. VERIFIED CUSTOMER
Don was professional and courteous. I was
In for 25k mile service on my
Corolla hybrid . Don had me out the door and taken care of in under an hour.
7/20/2025
Not Provided. VERIFIED CUSTOMER
Joshua and his team were very professional, respectful and helpful. I will definitely recommend his services to my friends and family.
7/20/2025
Raymond Boice. VERIFIED CUSTOMER
Josh was very good working with me at getting me out back on the road