I truly appreciate the speedy care as I have special needs child who cannot handle the time it usually takes waiting at your facility. Damien made sure I was in and out. Thank you!
11/19/2025
Juanita R. VERIFIED CUSTOMER
Very professional and courteous service person . I would say it was 5 star rating. Thank you for your help today.
11/19/2025
Ashley M. VERIFIED CUSTOMER
I will never bring my vehicle anywhere near your dealership you destroyed my vehicle inside and refused to
Fix it
11/19/2025
Emily T. VERIFIED CUSTOMER
Really enjoyed dealing with Damien!
11/18/2025
Keilany H. VERIFIED CUSTOMER
….
11/18/2025
Desalew H. VERIFIED CUSTOMER
Good job
11/18/2025
Ed G. VERIFIED CUSTOMER
The wheel alignment is fine. I came in because my car has been getting me 24 and 25 miles to the gallon and it should be giving me 30 to 32. Mine is a hybrid 2019 Highlander, my brother has a 2017 Highlander not red same engine. He is still getting 32 miles to a gallon what the hell is going on. Seems to me the hybrid is completely useless. If the original engine without a hybrid gets the same gas mileage. I’m coming to believe I should never buy a Highlander or a Toyota again that’s a since you put in turbo fours which are a joke and a maintenance nightmare. Pass that onto your suppliers. I’m predicting you’re gonna have a lot of turbo fours left over by the end of this year and next because they are junk. Bring back the six and the way it’s going. Don’t make it a hybrid.
11/18/2025
Carmen L. VERIFIED CUSTOMER
Very satisfying…
11/18/2025
Robert C. VERIFIED CUSTOMER
Thank you
11/18/2025
Debra B. VERIFIED CUSTOMER
After my oil change I heard a rattling sound.. kind of like a sheet of metal that was loose. After some investigating I discovered that my skid plate is missing a bolt. Either 1 of 2 things happened. 1. Your mechanic did not add the bolt back into place after my oil change was complete. Or, 2. The mechanic didn’t tighten the bolt down properly after the oil change was complete and it came loose on my drive home back to Lakeland. I was also very disappointed in having to wait 3 hours for an oil change I had an appointment for. I do believe next time I will schedule the last appointment of the day so I am not having to wait so long. I know the mechanics are ready to go home by then.
11/18/2025
Daniel W. VERIFIED CUSTOMER
Yes, I had an appointment for a 15,000 mile service regular routine on my 2025 Camry today when I checked in the service tech did explain to me that they were running behind and it could be up to three hours. If I would’ve known that they were running late today I would not have driven all the way from Plant city And I would’ve just rescheduled since I had already driven 45 minutes to Wesley Chapel. I decided to stay it took 3 1/2 hours to complete the simple routine service. This is the third time I’ve been there since I purchased a new car and the first time I’ve had this issue what happened to wait so long. Bottom line if I was notified that they were running behind, I would have rescheduled instead of wasting all the afternoon
11/18/2025
Tom M. VERIFIED CUSTOMER
Was professionally greeted at arrival, checked in for a quick oil change by appointment, & received numerous texts that my vehicle was checked in. 90 minutes go by with no updates, so I check in to find out they haven’t even taken my vehicle in. Was told my vehicle was next in line and would be done shortly. Another 40 minutes go by, so walk back to the garage with Joshua to only find out it still hadn’t made it to the top of the list yet. Summary- WORST vehicle service experience in 40 years!!!
11/18/2025
Jim R. VERIFIED CUSTOMER
Daniel is a pleasure to work with and I hope to have him as my service advisor in the future.
11/18/2025
Jose P. VERIFIED CUSTOMER
Good Services and on time,perfect thanks.
11/18/2025
Amy D. VERIFIED CUSTOMER
Mason was awesome I'll be requesting him as my permanent advisor for both of our vehicles
11/18/2025
Martin F. VERIFIED CUSTOMER
I don’t like how the valet dumps windshield wiper fluid without using a filter. When I asked him why, he said it didn’t matter. Matters to me and other customers I talked to. Not professional, very lazy! My advisor was great!
11/18/2025
Lexie H. VERIFIED CUSTOMER
Damian was able to agree discount tome since they had to reschedule servicing my car after a loooong wait .
11/18/2025
Saltieh S. VERIFIED CUSTOMER
Good job
11/17/2025
Thomas B. VERIFIED CUSTOMER
Josh & Nari were very attentive and answered all my questions! Thanks!