Wesley Chapel Toyota Auto Repair Service

Richard was awesome good customer service.

Great job done by Daniel and the technician! I am very happy with the results.

Yes. Only needed my battery checked

Daniel was very upfront and honest and communicated well throughout the entire process

Scott was a great service advisor. It was nice to work with a veteran.

Scott King is a great rep of your svc standards! Makes eye contact, firm handshake, and to the point! Waited less than one hr for my 10K svc! Truly impressed!

Mason was very nice and courteous. He will be my advisor from now on

Don did a excellent job!

Mason is extremely respectful, efficient,kind, knowledgeable. He is definitely an asset to any company .

Problem presented well taken cared of in short time .Job well done !.????Mr.S.King very professional w/ client / costumer .An essential factor to the team .

Dear Toyota Corporate Customer Service, I am filing a formal complaint about a recurring issue with the automatic passenger-side sliding door on my 2024 Toyota Sienna (VIN: 5TDYRKEC7RS218471). Since I received the vehicle, the door has intermittently failed to open using the remote, dashboard button, or handle. The problem seems to be related to weather conditions, but it remains unresolved after three visits to Wesley Chapel Toyota for repairs. Although I provided video evidence of the malfunction, the dealership was unable to reproduce or fix the issue and advised that they would submit the case to Toyota Corporate. Summary of the Issue: The sliding door often does not unlatch on the first attempt and requires manual force to open, posing safety and functionality concerns. Repair History: 12/28/2024: Issue not reproduced, no repair. 07/12/2025: Issue not reproduced, no repair. 10/11/2025: Provided video proof, but no resolution. Request: Open a formal case for this defect. Provide technical assistance to the dealership. Assign a Case Manager as my point of contact. Investigate potential sliding door issues in the 2024 Sienna model. This matter affects my confidence in the vehicle and service received. Please respond promptly with a proposed solution. I can be reached at ****-****-xxxx or Sincerely, Ming

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Damien was professional and listened to my concerns of timeless. As well as made sure I was aware of important maintenance

Joe is a very helpful and knowledgeable service advisor! I’m always satisfied with the quality of work done by him and the entire team! Wesley Chapel Toyota is top notch in my opinion!

Scott deliver is the best customer service; he’s awesome!!

Very fast service

Joe is very prompt and quick to follow-up.

I was late for my appointment due to traffic. Nicole got me in and out within one hour.Good service.

Thanks for yoir service I love my truck and for having a nice guy like Scott King that helping me

Service times take way too long. Lack of communication is not acceptable and having issues on a brand new car is beyond frustrating.