He done a good job. Rodney is a different story. You don’t yell at an employee while the customer is standing there. Derek had only been working there for 5 days and wasn’t showed had to to do a service order with out tire rotation. I understood that but Rodney yelled at him instead of showing him the right way to do the order. Rodney is very unprofessional.
5/30/2024
Nancy C. VERIFIED CUSTOMER
I have no problems with the service. But, I have one problem. My car was set to show what my speed is in big numbers. I use that because my speedometer is not as easy to keep track of my exact speed. I need to know that because I am monitored by my insurance company. But when I got my car back it had been set to something else, not sure what. I didn’t notice it at first because it was pouring down rain and I was anxious to get home. By the time I got to the interstate and saw that it wasn’t on the speed number where I have always kept it, it was too late to come back to the dealership. Please leave it where I had it or, at least, put it back where I had it when you’ve completed the service. Thank you. (I’m not mad at the service man!)
5/29/2024
Steven G. VERIFIED CUSTOMER
Great service, very courteous
5/29/2024
Matthew B. VERIFIED CUSTOMER
I like Rodney and the service I received. I don't like that this email lied to me about being "one question" followed by another question asking about trade ins. Lesson learned, won't do these surveys in the future.
5/29/2024
Denise M. VERIFIED CUSTOMER
Good service, always. Thanks
5/29/2024
Holly M. VERIFIED CUSTOMER
Rodney is a professional and has a great sense of humor!
5/29/2024
Marc S. VERIFIED CUSTOMER
The rear of my Truck is rusted out und warranty and their inspection okayed it and said it wasn't covered under the frame warranty.. anyone know where the truth lies
5/29/2024
Steven P. VERIFIED CUSTOMER
Ron is one of the reasons for our university motors lotalty.
5/28/2024
Jarett D. VERIFIED CUSTOMER
Quick service as always
5/24/2024
Donna W. VERIFIED CUSTOMER
We were concerned when the Sequioa had a second problem with the air conditioner but when we found out it was a problem with a machine that needed calibrated that checks the air conditioner we understood.
5/24/2024
Dave S. VERIFIED CUSTOMER
Top of the line great job will be when needed
5/24/2024
Lisa Z. VERIFIED CUSTOMER
Warranty Service was explained fully. I waited in waiting room and read until I received a text that the job was completed. Whole process took about an hour. I understand that I will be notified when next warranty service is due. Very easy process.
5/24/2024
Tracy S. VERIFIED CUSTOMER
Great service and got out of there in an hr.
Rodney was good to work with, answered all my questions and was very helpful.
5/24/2024
Mallarie D. VERIFIED CUSTOMER
Your new texting/website details and pictures is incredibly impersonal. I still needed to go to the desk to ask what the pictures and recommendations even meant. Example: my tires were rated a 4 but recommended I replace them. But when Rodney explained it the 4 is in the green a 3 is in the yellow and a 2 is in the red and needs replaced. He also explained they could not find the leak on my tire that was giving me trouble so all in all nothing needed replaced at this very moment but the website explained NONE of that to me. After making my selections of doing nothing at this time I continued to wait for an additional 45 minutes for the second text to check out. I became impatient not understanding why I couldn’t check out when I chose for them to do no additional work at this time. I asked them how much longer and they said it was ready. After checking out and walking to my car I then got a text saying my car was ready and I could check out. Overall NOT an efficient new system. I give it a 1/10 because I do like the pictures. Nothing else about it.
5/24/2024
Helen S. VERIFIED CUSTOMER
Happy with the service
5/24/2024
Saint Francis. VERIFIED CUSTOMER
I was happy they found it was water in the passenger door that was making a swishing sound. They fixed it. Many thanks!
5/24/2024
Ethan B. VERIFIED CUSTOMER
Yes absolutely.
Kristin and Rodney were amazing and communicated everything excellent. They went out of their way to accommodate my schedule and finished my truck in no time.
Thank You!!!
5/22/2024
Patrick M. VERIFIED CUSTOMER
Very good service
5/21/2024
Teresa G. VERIFIED CUSTOMER
I spent 4 hours at the dealership because Derek put the wrong tag on my keys and apparently they weren't aware I was there waiting for the service. Even though when I booked the appointment I advised I was going to be waiting with it and I also verbally confirmed with Derek at 7:30 am that I'd be waiting at the dealership and he told me to proceed to the waiting area. After I was extremely patient... I finally asked about the status at 10:50 am and was told that my service hadn't even begun. Rodney apologized at that time and then I was ready to pick up my vehicle 40 mins later at 11:30 am. At that point I again spoke to Derek and he made no acknowledgement of his mistake and he didn't offer any apology for the 4 hour wait. Also when I got home and checked my oil level I noticed that the oil was over full.