Moses Toyota of Morgantown Auto Repair Service

Always have satisfactory service, but last visit waited over 4 hrs for routine servicing, which normally takes 1-1.5 hrs//used to be $45, $75 & now $90– which is fair nut unexpected. Service costs should be posted somewhere. The texting procedure is not practical if client phone not working, messaging sent from front desk to mechanic that client declined any repairs not received/confirmed. I noticed van was off rack for quite some time so inquired & mechanic was waiting for me to respond & didn’t see text from manager. The texting system works fine to let you know vehicle is ready or if consultation needed when servicing is complete. Further details should be discussed in person. Maybe consider having charging stations in waiting areas, or use intercom system calling name or assigned number. Technology is great until it’s not. I know service dept was really busy & everyone performed their job effectively—maybe utilize receptionist to notify customers to when direct communication is needed., to take some pressure off manager. These things just happen sometimes, but just wanted you to be aware of my experience. I appreciate everyone’s effort, professionalism & expertise. Thank you! Gina Satterfield

Came in for an oil change, tire rotation and asked to have a tire checked cause it was losing air. After near an hour and twenty minutes I got a text for the repair and accepted the tire repair. At two hours of waiting I decided to go out and walk around and see my vehicle sitting outside so I go in and ask if my vehicle is finish and Rodney say no they are working on it you will get a text when it’s done. Unfortunately he seems to always be in a nasty mood. So finally just after two hours and forty I got a text I was ready to leave. Seems to be a long time for an oil change, tire rotation, and tire repair.

If someone is overwhelmed then delicate the work. Rodney seems a little snippy and was arrogant but glad you all figured out the problem on my brothers car

Excellent service! Everyone was professional and courteous

I just made my appt not long ago. It was at 10am. My car was done at 12:30pm! If service was so busy why was I even scheduled for today?! School is out. I had my 3 kids with me. There were a couple of cracker packs in the refreshment area.. thank goodness I had some cash/change for the snack machine. I didnt get a car wash.(which bothered me last time). I believe I will be driving back to Buckhannon toyota from now on.

Ron spoiled us, he will be tough to match

Sure

Besides waiting 3 hrs for a oil change . Everything was good . Rodney was amazing

Very thorough and cooperative.

THANK YOU ALL FOR YOUR GREAT SERVICE ????

At least 1 1/2 hour wait for a simple job and then charged $160 labor.

Pleasant experience in a nice environment.

The overall experience with the gentlemen I worked with was great. However, the brief encounter I had with (I would say was his service manager) was awful! I didn’t catch his name, but he had to bring him over to inquire about a question I had because while I was there getting 3 recalls on my husbands new Tundra fixed I was wondering if he still qualified for a free oil change? Apparently, looking at the account the gentleman (service manager?) rudely pointed out we never utilized any of the Toyota care benefits and that we were (I believe 4,000 miles) past the opportunity to get a free oil change. It was one thing to politely point that out, but it was another to address it the way he did. We don’t live in Morgantown or Fairmont (where we purchased the vehicle (New) originally. Considering-this manager saw where we didn’t utilize any of those benefits and I was there for 3 recalls already there for recalls for on a new $48,000 vehicle in less 8 months old I would have thought an offer of a free oil change could of been worked out, instead I received his attitude. Overall, the truck recalls was completed quickly and I appreciate all the help the gentleman I mainly interacted with. I’m just sorry, the service department has someone in a management position that doesn’t do better making a positive impression on the customers. Especially since I am in the market for a vehicle.

Always professionals at University Motors Toyota

The staff is very friendly and seem to care about the customers

very helpful, and despite being busy i was able to get my car serviced faster than i thought!

Rodney was direct and to the point in a polite and professional mannner

Thank you

Great experience.

Great service. Hadn’t used your texting but he made sure I understood it. Service was pretty quick Thanks