Toyota of Las Vegas Auto Repair Service

Brian was absolutely amazing. He kept me updated from the moment I left my car and he went out of his way to make sure my repairs were covered by my warranty. Thank you Brian for the wonderful service!

He did an A-1 job@!!

I took my truck in for an oil change and I picked it up drive it home and there was oil and scratches all over my front . So I called the service rep and keeper getting pushed around your call center and his voicemail so I had to pay to get it cleaned and polished out I bought my 2025 Tacoma from you guys and my wife bought her 2025 4Runner from Findlay Toyota at the auto mall and the same day I took my truck to you guys to service is the same day section her 4runner to service there at Findlay she had 5 star service I do have videos and pics of the damage that had to be fixed needles to say I will never buy another Toyota from your place I will take my business to Findlay . If you want to see the video and pics please let me know it looked like it was done deliberately because I just can’t see that type of damage be over looked after the service was done you guys are not worth my time and business for me to chase you guys down for a complaint so I just fixed it on my own and never go there again or buy anything from there Findlay will get all my business witch is a lot if you do your home work and take a look at what me and my wife buys from Toyota . I can see now why Findlay is number one have a blessed day????????????????????????

excellent

I arrived at 0728 for a 0730 appointment. I waited 22 minutes before I could leave. On my return around 1225 I was told via text that my paperwork was at the cashier. I waited 20 minutes at the cashiers line to pay however when getting to the front of the line my paperwork was missing. The manager ended up printing it and I paid quickly then drove to an important meeting only to find out my client left 8 minutes prior to my arrival. Missed a potential 1.3 million real estate deal. I have been in cleanup mode ever since with this important client. Bottom line is your customer service is 3rd world. Having lived in Japan for years Toyota Japan would have fired your entire service team.

It was a great job with the oil change and fast.

Un trato muy especial a mi persona y un servicio profesional a mi vehículo. Muchas gracias

Thank you Mike. See you for my next oil change.

Job well done! ????

First estimate for time of service was 2 hrs but service was 4 hrs. One service rep was totally rude, not Juan. When asked about my car he said the service rep that took care of my car didn’t work here anymore which he assumed I was stupid for asking. I don’t want to get that kind of indifference so I will try not to visit your dealership anymore. Juan was nice but hard to find. The skinny guy with glasses was bothered with my concern about my car. Thanks for the lack of concern and worrying me about the service rep not working there anymore.

Hybrid coolant reservoir was not topped off and is closer to the minimum, then it is the maximum fill line.

Everything was good no complaints

The service adviser didn’t pay attention to my appointment details and I sat there for a while waiting for them to take my car to service it I had to track her down to find out what was going on. I don’t like the text messages about what the mechanics found that needed to be done I felt very disconnected and like you guys think we the customer is ready to just fall for your tactics if up sales!

Professional people.

Horrible

Too long to wait both at check in and check out.

I was very satisfait for the service that companygive to me untill this morning. In particulary the sale car Fidz. Thanks

Always the greatest customer service in the business. Justin is always awesome. This is why I have bought 7 cars from them

My service advisor was very professional and explained in detail to what the issues were with my vehicle. He did such a great job.

He’s great