I was quoted $1500 for 100k miles service including 3 prepaid service of $229. After MPI I was advise by my service advisor of 2 defect needing repair. The control arm has cracked and leak found on the engine plate. Revised quote went up to $7200. I told him I only have $3000 on my credit card. He advise that he can do the arm repair included to the quote for $3700. I agreed to this quote and after 7 1/2 hrs service was finally complete. When I reviewed the invoice I do not see the 3 prepaid service that should be included to the quote.I also noticed that the tires were not rotated where it is included to 100k service. I also told the service advisor to check the tire pressure warning light that is on during check in. The warning light is still on. I have been a loyal toyota service customer and often times satisfied with the service until now.
3/13/2026
Odilon G. VERIFIED CUSTOMER
Thanks U very satisfied
3/13/2026
Humberto E. VERIFIED CUSTOMER
Good job
3/13/2026
Jose T. VERIFIED CUSTOMER
Tank you
3/13/2026
Peter B. VERIFIED CUSTOMER
All good
3/13/2026
Bautista A. VERIFIED CUSTOMER
No car wash courtesy,before I had one
3/13/2026
Corrina S. VERIFIED CUSTOMER
Kelli was professional,helpful, and kind
3/13/2026
Erick T. VERIFIED CUSTOMER
Es amable ella
3/13/2026
Mircea Z. VERIFIED CUSTOMER
I really do love ❤️ this place.Dan is unbelievable.I feel like I'm in a big family. Very helpful and friendly.
3/13/2026
Elliot B. VERIFIED CUSTOMER
Javon is an excellent service writer and I highly recommend him. Thank you
3/13/2026
Richard R. VERIFIED CUSTOMER
Mr Duran knows his job, excellent customer service and he’s very knowledgeable on the Toyota brand. Job well done.
3/13/2026
Adrian A. VERIFIED CUSTOMER
No empleados no saben el trabajo los que reciben los carros están platicando luego sale uno y dice que el es el mánager de mantenimiento solo se la lleva platicando están tardando mucho en servicio el personal qué tenían ya sabían su trabajo. Muy mal servicio ???? yo les compre 8 carros en 8 años boy a cambiar de marca saludos
3/12/2026
Valerie G. VERIFIED CUSTOMER
????
3/12/2026
Justin L. VERIFIED CUSTOMER
Great service!
3/12/2026
Rosemarie V. VERIFIED CUSTOMER
Speedy service and friendly staff.
3/12/2026
William J. VERIFIED CUSTOMER
Your online reservation bot needs work. It is not user friendly (did not populate info given earlier) and it is very slow to respond.
Elizabeth was great!
3/12/2026
Fernando B. VERIFIED CUSTOMER
I was very pleased on how my vehicle was taken care of like always. My service advisor did an excellent job on explaining the work to be done and payment options which I like.
3/12/2026
Thelma M. VERIFIED CUSTOMER
Oil change was done fast . My service advisor Dan is always helpful
3/12/2026
Lorraine M. VERIFIED CUSTOMER
Thank you Roberto. All went well. Professional and swift.