I booked my appointment online and noted the issues of concern and one was to check my air conditioner, and and also told my service rep when I got there to check the AC
I was told the car was ready and when I asked about the status of the AC problem, it hadn’t been done had to be reassessed and it needed Freon
7/30/2024
Elliot B. VERIFIED CUSTOMER
Jovan is a very professional service writer who really helped me through a very expensive repair. Even though I was stressed with this he kept his cool. He kept me informed about the progress of the repair. I appreciate it!
7/30/2024
Sandra W. VERIFIED CUSTOMER
Very happy with Jovan. Good communication. Happy with the repairs.
7/30/2024
Ruby R. VERIFIED CUSTOMER
He provided information on what I should expect. He was very pleasant.
7/30/2024
Kim B. VERIFIED CUSTOMER
Good service very organized
7/30/2024
Sherry M. VERIFIED CUSTOMER
Jesus is a great addition to your service team. I am excited to have him as my service manager and will recommend any of my friends to request him .
7/30/2024
Martin L. VERIFIED CUSTOMER
Excellent
7/29/2024
Matthew G. VERIFIED CUSTOMER
Very pleased .Kelli was great.
7/29/2024
Keiber M. VERIFIED CUSTOMER
No recibe el servicio 3 dias duro mi carro y me la traje igual
7/29/2024
Faustino D. VERIFIED CUSTOMER
Eduardo Aguilar is a t try us professional treat me with respect and explain to me what is going on with my vehicle, I highly recommend, Eddie.
7/29/2024
Andy G. VERIFIED CUSTOMER
Thank you for requesting my feedback. The diagnosis were general and not specific. To date, I requested from the service advisor to talk to the tech mechanic to no avail. Chasing both their time for a simple return call after many attempted request. Furthermore, the advisor was challenged getting the detail reports online. He claimed, it's being updated. I have my reservation, without any negative backlash. In today's technology and competition, there many means of way in communication. The key to loyal customer's heart and satisfaction that can lead to positive referrals for more clients is open communication, understanding and mutual respect of their time. RO# 79583, TAG# 319s Sincerely, Andy G
7/28/2024
Hesham R. VERIFIED CUSTOMER
Kelli is excellent and intrepid
She can't be stopped in helping people and staying abreast of all
7/28/2024
Charlotte T. VERIFIED CUSTOMER
Dan is a very good service provider. And he explained everything that need to be done as well as the estimate time frame and cost. (Give and take a little). But he's the best I like his approach in my car issues at those moments. ????????????
7/28/2024
Sonny P. VERIFIED CUSTOMER
Very satisfied job will done?
7/28/2024
Roy E. VERIFIED CUSTOMER
you had my truck for 5 hours and only one minute on the rack.your service people are not that good
7/28/2024
Rachel G. VERIFIED CUSTOMER
My advisor got rude with me when I told him my car was still under warranty, they also didn’t replace a hose they said they were going to replace.
7/28/2024
Sammy C. VERIFIED CUSTOMER
Jesus was fine. The mechanic (tech) was not. I brought my own supplies for an oil change: oil and filter. The tech changed my oil and then somehow threw out the genuine oil filter that I provided. So he did not change my oil filter. I do not understand how this can happen. He did not have to compare my filter or anything to the one that was on vehicle or compare it to a new D3 filter (my 4Runner has a V8). No one asked him to do that. I just simply requested an oil change with my supplies. Very simple. I provided a Japanese B5 filter (predecessor to the D3). Maybe he was unfamiliar or didn’t care and threw it away. This makes no sense. How does the dealer perform an oil change and not change the filter? Even if he was confused, he should have put on a new D3 filter and return my B5 filter back to me. But after I almost made it home and checked the work when I stopped at a gas station, I discovered the old filter still on my vehicle, which was a D3 and my B5 nowhere in sight. This is terrible and makes no sense. Had I not checked, any other customer would have just been treated like this with no explanation.
7/28/2024
Heather G. VERIFIED CUSTOMER
Excellent service!
7/28/2024
Tom M. VERIFIED CUSTOMER
I was able to get my recall completed but it’s a long story.