We were in town from Los Angeles when our air conditioner stopped working. I was able to quickly secure an appointment to take my dad’s car in on a Saturday. From start to finish, our experience was great. Santana assisted in the service repair; and, she was awesome. Our shuttle driver was awesome, too. They were able to fix the problem and returned our car in a timely fashion. 10/10 (and hands down, best experience ever in servicing a vehicle at a dealership)
8/19/2024
Angel A. VERIFIED CUSTOMER
Muy complacido de la Atencion y Rapido Servicio
8/19/2024
Jeffrey B. VERIFIED CUSTOMER
I was told it would be 4 hours to complete the work required by the safety recall. I asked for a car to use but I was told that a car could only be provided for safety recalls. That’s curious. I brought my car in remediate due to a safety recall and was told I could not have a car because they can only be provided for safety recalls. They need to get their sh*t together. In any event, I should have been provided a car to use.
8/19/2024
Selina A. VERIFIED CUSTOMER
Worst experience ever! I was told the service would take only 1-1.5hrs, but instead I was there for 4hrs. Had I known in advance or was told an hour into my appointment that it would be a while I could’ve left and came back. Kelli kept giving the excuse that she was busy and super backed up with customers but that means nothing to me, I came on time and waited patiently. Customer service over was horrible and after all that I didn’t even receive a car wash!
8/19/2024
Bernadette D. VERIFIED CUSTOMER
Everything was perfect Thank you
8/19/2024
Ron C. VERIFIED CUSTOMER
Was advised by Kelli and Jesse that my car was tampered with and couldn’t pass smog. They told me this after holding my car for 3 days with no updates. I reached out to Findlay of Toyota and they were able to do the drive cycle and pass smog check. I am never going back to this dealership. They will lie to you just to not help you.
8/19/2024
Joseph A. VERIFIED CUSTOMER
Keep up the good work
8/19/2024
Eric S. VERIFIED CUSTOMER
I had a $100 bill in the car that now is gone after maintenance
8/18/2024
Kelley R. VERIFIED CUSTOMER
He was friendly and saved me money.
8/18/2024
Dennys C. VERIFIED CUSTOMER
Siempre muy buena atencion y recomendación de lo q nesecita el vehículo
8/18/2024
Brett P. VERIFIED CUSTOMER
My issue is still not resolved. They did nothing to my vehicle. Worst experience with a dealership
8/18/2024
Vicenta B. VERIFIED CUSTOMER
Todo estuvo muy bien.
Buen servicio . Gracias a todo el equipo.
8/17/2024
Ann L. VERIFIED CUSTOMER
Jesus was great! Very nice to work with!
8/17/2024
Earl M. VERIFIED CUSTOMER
Toyota, you have been there for me not once twice or many times and I surely thank you
8/17/2024
Best A. VERIFIED CUSTOMER
Thanks so much Mr Gonzalez for good customer service ????
8/17/2024
Rex C. VERIFIED CUSTOMER
Why don’t you wash the vehicle when it’s ready to be picked up. The car was plain dirty on the outside. Very disappointed.
8/16/2024
Leonal H. VERIFIED CUSTOMER
Nelson answer all my questions with knowledges,he and the brakes mechanic gave me suggestions, he have patience with me answering recall and maintenance issues with my vehicle I fell he is a great assess to your dealership.