They did good job very profesional and very gently tank you very much.
11/1/2024
Ellen B. VERIFIED CUSTOMER
never coming back!
11/1/2024
Alejandro D. VERIFIED CUSTOMER
Great job ???? ????
11/1/2024
Diane G. VERIFIED CUSTOMER
I appreciated you squeezing me in for an appointment since I had an issue with my L-F power window and I was from out of town. I also appreciated the shuttle service to get us to the Strip so we could see our show and also picking us back up. The window regulator was not in stock, so the technician was able to bring the window up 90% so we could drive back to Los Angeles in relative quietness. Upon taking my car in to my normal mechanic, they noticed that not only did I need a new window regulator, the inner door handle and the L-F Window Switch Bezel was broken. They believe that when your technician opened up the door panel and brought the window up 90%, it caused these other issues. I also noticed that I am missing some decorative coverings to cover the screws on the driver side door, the push pin on the side of the door panel is partially broken, and there was a loose screw on my floor mat which I didn’t know where it belongs. I brought to my mechanic and they knew where it should go.
10/31/2024
Deborah S. VERIFIED CUSTOMER
Was misquoted, and had to pay an extra $110 than expected. All I had done was an oil change and changed the filter and was charged $250! Ridiculous! You will not get repeat business from me.
10/31/2024
Yurian S. VERIFIED CUSTOMER
Siempre que he necesitado los servicios del señor Eduardo ha estado disponiendo ayudar. Muy satisfecha con su trabajo
10/31/2024
Sascha H. VERIFIED CUSTOMER
Thanks for great car care
10/31/2024
Shirley C. VERIFIED CUSTOMER
Eduardo is the best
10/31/2024
Doris P. VERIFIED CUSTOMER
Jovan is very professional and made sure all the service was done. He answered all my questions. Thank you for having great employees.
10/31/2024
Nick M. VERIFIED CUSTOMER
Always professional and gets the job done.
10/31/2024
Jacques R. VERIFIED CUSTOMER
Mike is the best.
10/31/2024
Cesar S. VERIFIED CUSTOMER
First of all, I want to thank Mr. Nelson Díaz for all the help he provided during my visit to the Toyota facilities a few days ago for a service they did to my truck and everything was fine. Mr. Díaz was very attentive, very helpful and I am very satisfied with the results of the service that was provided to my vehicle.
10/30/2024
Nicole J. VERIFIED CUSTOMER
Thanks for the great service and for going above and beyond.
10/30/2024
Maria V. VERIFIED CUSTOMER
Wasting your Customer’s time is unacceptable. This is the second time that I went back with the same issue. I’ve being told the first time I was there, that there’s no problem with the tires and no squeaking sound heard. Even the clunking sound on the engine every time I run even the smallest bump said they didn’t heard. They told me that the sound came from my stuffs INSIDE my car. That’s so ridiculous!!! Safety and satisfaction of your Customer should be the first priority. I just hope that Toyota get a very well TRAINED mechanics who will classify/know the root cause and problem of the Customer’s complains and issue. Instead of giving false information. Thank you to Jesse (Service Manager) who’s with me when we both heard the squeaking sound and took immediate action.
10/30/2024
Randi C. VERIFIED CUSTOMER
When I bought my car I had warranty and when I went it they said I didn’t have a warranty. So I traded in the car for a brand new one. He wasn’t nice about it either.
10/30/2024
Diego T. VERIFIED CUSTOMER
Bien atenta a lo que sea que me pudo haber faltado en mi servicio con mi camry y sin tener que decirle que ya habia pagado por el cambio de aceite y está ves se que mi carro quedo mejor que como lo deje.????????
10/30/2024
Kathi M. VERIFIED CUSTOMER
I appreciate that I was able to get an appointment on Monday to get my truck serviced. I also appreciate the manager and shop foreman who stayed to correct a problem that somehow wasn't noticed when the truck was brought out of the service bay. I do not appreciate being charged for a smog check when I only asked for the repair to be done, and I am disappointed that the extended service plan I have on the truck did not cover the purge valve as this was a problem already addressed with this vehicle.
10/30/2024
Cynthia S. VERIFIED CUSTOMER
The service by your service department is exceptional from our initial call to you to a successful repair the same day. We appreciate your courtesy van driver bringing us to the resort while the diagnosis and repair was done and picking us up again. We will recommend you the the Holiday Inn Desert Club and everyone needing service.
10/29/2024
Robert B. VERIFIED CUSTOMER
Great job on initial diagnostic
10/29/2024
Ann M. VERIFIED CUSTOMER
Kelli was kind and friendly. Would love to keep her as my advisor.