I expected more from customer service since it’s Toyota
12/18/2025
John Y. VERIFIED CUSTOMER
Vanessa was great, she & the technician had service done on vehicle within my requested timeframe.
Much appreciated & thanks
12/18/2025
Adrian M. VERIFIED CUSTOMER
The technician move a tire balance weight while inspecting brakes and was touching the caliper and started creating a loud clicking noise when driving. I took it to my tire company immediately and they fixed this. Im out $40 that Toyota should reimburse me. I was calling the service department several times and all times was left on hold for over 15 minutes each time. Unexecptable.
12/17/2025
Jorge G. VERIFIED CUSTOMER
Fransisco was a great help today, he was very friendly and kind. He explained everything pretty well and was very helpful, great customer service!
12/17/2025
Cesar R. VERIFIED CUSTOMER
Gustavo and staff were amazing , the young man sitting on his right was a delight to work with as well!! Would highly recommend Toyota Whittier to friends and family
12/17/2025
Ivan Q. VERIFIED CUSTOMER
Everything was OK except that you cut the budget for the rides and basically you give me a ride half away towards my home and then I have to walk half a mile to get home, that was a great move.
I’m planning not come back never
12/16/2025
Angelina Hanson. VERIFIED CUSTOMER
Not enough information regarding description of the work done and not done. He had a pleasant demeanor.
12/16/2025
Deborah M. VERIFIED CUSTOMER
Great service!
12/16/2025
Esther R. VERIFIED CUSTOMER
Gustavo Ben very helpful
12/16/2025
Marco G. VERIFIED CUSTOMER
Excellent customer service
12/15/2025
Evelyn A. VERIFIED CUSTOMER
Desconfiguraron mi auto, las luces automáticas ya no funcionan y cuando les pedí que lo dejaran como antes dijeron que estaba bien que mi auto ya estaba así pero no es así. Nunca había tenido problemas con las luces de mi carro hasta que fui por el después del servicio. Mi servicio fui solo para checar el aceite, no tienen por qué mover nada más. Mal servicio.
12/15/2025
Sofia B. VERIFIED CUSTOMER
I scheduled an appointment to bring my car for an adapter. I was told it will take a couple of hours. I thought it was going to take a couple of hours and I canceled a personal appointment. When I arrived to the dealer Joshua just gave me the adapter in 5 minutes without explanation how to use the adapter. So, I don't know How and where to use the adapter, if I need a card or call Tesla? Or Toyota app?
Or download another app? I have many questions but he was not provided the customer service I deserve
Submit
12/14/2025
Denise H. VERIFIED CUSTOMER
I brought my car in at 730am for a recall issue and expressed that I needed my car back in 2-3 hrs and was told it would only take that long. I had to keep calling to find out why my car wasn’t ready and finally when I called for the 3rd time around 3pm, they told me that my car was finished and ready to be picked up. I had to make last minute changes to my schedule to find alternate transportation because I needed my car to get to other appointments I had throughout the day! I was told they did a full inspection of my car which I never asked for and was never told they were going to do. I will not be returning to this dealership, I will go to another city, Whittier has lost my business forever!!