Ethan was really kind and polite, he communicate with me about the process and how long it was going to take. As well he also contacted me with job was done.
6/29/2024
Robert D. VERIFIED CUSTOMER
Ethan was great!
6/29/2024
Riley B. VERIFIED CUSTOMER
I feel like the communication loop has been very poor. The time estimate I received was 72 hours but I didn’t hear back until about 5 business days. I was also frustrated that my repair was not done right the first time and I didn’t receive any empathy or urgency in the communication after having to tow my vehicle at 2am due to the faulty service. The overall experience has been very frustrating and I hope Planet Hyundai can make things right on this second try although I haven’t been very encouraged so far.
6/29/2024
Richard E. VERIFIED CUSTOMER
Had engine replaced. 5 days later fuel pump went out. Charged me to replace pump. Strange the pump went out with a engine replace five days prior. Told me unrelated. Hard to believe.
6/29/2024
Carol B. VERIFIED CUSTOMER
Great team. Thanks for fixing Sparky.
6/28/2024
Paul David. VERIFIED CUSTOMER
I was there nearly three hours for an oil change. The person who made the appointment said it would be about one hour, when I checked in I was told one and one half hours and then it took almost three hours. I had to cancel an appt because of the delay. I was told the technician had to go to lunch, so don't schedule an appointment if there is no one to service at that time. This was not acceptable. I had to go down and ask about the situation after two hours and fifteen minutes. More communication would also have been appreciated. I hope next time is much better. Everyone's time is valuable.
6/28/2024
Betsy M. VERIFIED CUSTOMER
Joseph was very helpful. His calling me and explaining the problem was much appreciated m. We are very happy with the service and explanation of what is going on with my Palisade.
Mitch also did a standout job of making things right (during a tough time to have my vehicle go down) after a call center gave us miss information.
6/28/2024
Bernd H. VERIFIED CUSTOMER
He did a great job. Happy Friday!!
6/28/2024
Tristan B. VERIFIED CUSTOMER
We already spoke with someone who called the other day. I related that we had an overall positive experience, but our maintenance minder was not reset, we didn't get a multipoint inspection report, and there was some confusion about the timing on one of the repair items we were going to have done.
6/27/2024
Maureen D. VERIFIED CUSTOMER
I was taken care of. Told the additional service needed and was back home in record time.
6/27/2024
C. Michael. VERIFIED CUSTOMER
Ethan was very thorough and his interaction with me was exceptional.
6/27/2024
Alexander F. VERIFIED CUSTOMER
Ethan was great. There were some technical issues and a big line, but Ethan took it all in stride and was patient and efficient.
6/27/2024
Paula N. VERIFIED CUSTOMER
Great service! Trustworthy.
6/26/2024
Ali C. VERIFIED CUSTOMER
Great job thank you
6/26/2024
Laurie W. VERIFIED CUSTOMER
Very efficient. No upsetting. Respectful.
6/26/2024
Paulne H. VERIFIED CUSTOMER
They did not rotate the tires like they said they would
6/26/2024
Julie Anne. VERIFIED CUSTOMER
Friendly, efficient - well done!
6/26/2024
Dorothy H. VERIFIED CUSTOMER
Ethan was very professional and accommodating.
6/26/2024
Leon J. VERIFIED CUSTOMER
I was told by another service adviser on my last oil and filter change May of 2023 that I had 1 free oil and filter change left, so I thought when I went in June 24 for service the oil and filter change would be free under the service plan purchased when I purchased the car in October 2017. Maybe the service adviser in 2023 didn’t know what he was saying. I wasn’t expecting the charge this time. I feel someone lied to me.
If service manager wants to talk to me, can call me at ****-****-xxxx. Leon