Wait both for an appointment and for service was excessive.
1/13/2026
Dawn D. VERIFIED CUSTOMER
I really appreciate the quick turnaround on determining what the issue was.
1/13/2026
Bruce K. VERIFIED CUSTOMER
Quick service and awesome treatment by gerrardo.
1/13/2026
Carolyn A. VERIFIED CUSTOMER
Excellent service as always!
1/13/2026
Patricia G. VERIFIED CUSTOMER
People were courteous and respectful. A perfect example of Lexus
Service
1/11/2026
Gregory N. VERIFIED CUSTOMER
Cory Mausbach is one of the very good things that came out of my bad situation. I've only gotten knowledgeable, fast, friendly help from Cory. Cory has gone above and beyond for me every single time I have had to come see him at Lexus of Omaha. I trust Cory completely, he's not just an outstanding service consultant, Cory is a good person.
Greg Nguyen
1/11/2026
Victor A. VERIFIED CUSTOMER
You guys code me with exhaust center malfunction,I spend 2891 USD on 01/08/26 and today 01/11/26 I got back the same message back that something is wrong with vtrac off,same like last time
Are you sure, you doing the right thing,we can be spending a lot of money without fixing or solving a real issue
I am deeply disappointed
1/11/2026
Brigette S. VERIFIED CUSTOMER
Gerardo is the best! He knows my car as well as I do! I was early today but he got the service moving along. He always lets me use the waiting area as a quiet undisturbed work space! Always enjoy seeing him for these appointments!
1/11/2026
Lisa G. VERIFIED CUSTOMER
Nicholas representtd the great service Lexus is known for!
1/11/2026
Mark M. VERIFIED CUSTOMER
Great service and thanks for the loaner. Next time can it please be a gun k of junk so I don’t want a new one. Best service in the region.
1/11/2026
Larry R. VERIFIED CUSTOMER
Great service.
1/10/2026
Penny P. VERIFIED CUSTOMER
Always the BEST experience any time I visit this dealership. Fantastic customer service! This dealership always goes above and beyond.
1/10/2026
Peter B. VERIFIED CUSTOMER
Thank you. Alec was very professional and explained everything thoroughly. I appreciate everything that Alec and Lexus did for me today.
1/10/2026
James S. VERIFIED CUSTOMER
While I wish the repairs were free, I always have had a good experience with the repair group and have confidence that the work done is top notch !
1/10/2026
Cindy W. VERIFIED CUSTOMER
My vehicle was not in for service today so I am not sure why I received a notification this morning. I text the number back and never received anything reply.
1/10/2026
Penny H. VERIFIED CUSTOMER
Always a great experience ♥️ thank you for providing professional and high quality customer service.
1/10/2026
Fernando Z. VERIFIED CUSTOMER
Jessie was extremely helpful, thorough and professional.
Can't ask for better service! Thank you, Jessie!
1/10/2026
Richard M. VERIFIED CUSTOMER
The purchase process 100% amazing and service after was above and beyond...however my wife picked up the car today...grease on the carpet and seat in the rear, grease on the Headliner and window tint has big scratches. I picked this car out because of the 100% flawless inside and out like new vehicle that it is. Not really happy about this and not sure if the grease will even come out to new looking again. Please let me know how we will make this right
1/10/2026
Ann R. VERIFIED CUSTOMER
Always helpful, patient, and kind
1/10/2026
Mark M. VERIFIED CUSTOMER
Nick was great! And a great service department. Thank you