I really appreciated having the use of a loaner while the work was done on my car. Thanks!
12/20/2024
Douglas B. VERIFIED CUSTOMER
Gerardo is always awesome.
12/20/2024
William K. VERIFIED CUSTOMER
Service is amazing as always
12/19/2024
Susan E. VERIFIED CUSTOMER
Always an easy process. Team is polite and responsive. Thank you
12/19/2024
Dan L. VERIFIED CUSTOMER
Jesse pointed out that I apparently have water pump leakage requiring replacement. The residue in the picture Jesse shared would suggest that the pump has been leaking for awhile. Neither Lexus service nor I were aware of the leakage before yesterday. It just so happens that the warranty on my Lexus expired in October. I would submit that the leakage may very likely have existed prior to the warranty expiration on the vehicle. I only ask for the benefit of that doubt and for consideration of replacement of the water pump under the original warranty. Thank you in advance. I look forward to hearing back from you soon. Dan
12/19/2024
Shane R. VERIFIED CUSTOMER
Your barista is adorable!! ????????
12/19/2024
Diane D. VERIFIED CUSTOMER
I have been a customer even before my purchase of my 2008 IS. I guess that speaks as to my satisfaction with my service experience.
12/19/2024
Kim J. VERIFIED CUSTOMER
Thank you so much to Colby Mausbach and the service team on 12/18/2024. My RX350 had a sudden low tire light come on, I drove straight to Lexus and even without an appointment they were able to fix my issue within the hour. I so appreciated their flexibility and willingness to provide such efficient service. I have always used the Lexus service department for my vehicle and have always had the same great service. Thank You!
12/19/2024
Myrna K. VERIFIED CUSTOMER
I deeply appreciate Jessie. He is so professional and very kind. I trust him completely. He answers all my questions, no matter how uninformed they may be, and makes me feel important. Please do everything to keep him as he is the best .
Myrna K
12/18/2024
Nichole S. VERIFIED CUSTOMER
Everyone was very kind, knowledgeable, and helped me with all my questions and needs!
12/18/2024
Thomas B. VERIFIED CUSTOMER
???????????? thanks for always providing exceptional service!
12/18/2024
Phyllis N. VERIFIED CUSTOMER
Always great service. Thanks so much
12/18/2024
C D. VERIFIED CUSTOMER
Love having the level of service and integrity I find there. Courtesy from all. No offense though I hope to not have to see you all for a while. Merry Christmas to all!
12/18/2024
Stricklett &. VERIFIED CUSTOMER
Nick was very helpful and pleasant.
12/18/2024
Bill L. VERIFIED CUSTOMER
Great job. Thanks
12/18/2024
Nick W. VERIFIED CUSTOMER
Issue with vehicle settings are still not correct. Power window auto function stopped working after service visit.
12/17/2024
Cathleen B. VERIFIED CUSTOMER
I went in for an oil change and came out with not only new oil, but new tires! We knew this was coming but thought we might have a few more months. Thank you for all your help and getting everything taken care of for me.
12/17/2024
Bill B. VERIFIED CUSTOMER
Gerardo was exceptional in customer service. As with all your service techs, he showed an appreciation for me bringing my vehicle to the dealership for my service needs.
12/17/2024
Tara W. VERIFIED CUSTOMER
Jesse did a great job answering all my questions regarding the transmission going out on my 2015 RX 350. He was calm explaining the problem to me and then to me and my boyfriend again.